Lovely place

Liked: Location was great and the June Lake Loop is stunning! We had a 2 bed lodge and it was so cosy and comfortable, a tv in every room and everything you needed, great place and the free tea and coffee in the morning was a nice touch
Disliked: Nothing much not to like

IF THERE IS STILL A...

Liked: EVERYTHING; THE ROOM THE LOBBY THE CENTRAL LIVING AREA; THE STAFF; AND THE ORIGINAL PICTURES OF FAMOUS GUEST ADDED TO THE "OVERLOOK" FEEL OF THE HOTEL. ABSOLUTELY RECOMMENDED.
Disliked: N/A

Staying at the Heidelberg is...

Liked: We love the Heidelberg Inn. The new Jacuzzi is very nice. The staff is friendly and helpful. The rooms have been nicely updated. We look forward to coming back next year!
Disliked: Can't think of anything.

Pleasant

Liked: Our room was spacious, kitchen was fully equipped.
Disliked: We were charged twice for one night at this hotel. During check in we were also charged a deposit. We asked the lady from the reception why we already payed 2 times plus deposit, and she told that the hotel had nothing to do with it, they could not charge us and it?s the Booking responsibility. We believed her and asked Booking to give our money back. Booking told us that it?s the hotels responsibility and the Booking itself had nothing to do with it. We went through hell discussing our issues with Booking support (worst support service I had ever experienced) and eventually received our money only today, after 9 days of this hell. I don?t know who was responsible, Booking was claiming the hotel and the hotel was claiming Booking. My point is - I had no access to my money, and my bank confirmed that this amount was not on hold, it was fully charged. Just be aware of this issue if you don?t want to lose your money for a substantial period of time.

Exceptional

Pleasant

Disliked: Very dark in the lobby

Exceptional

Pleasant

Liked: Comfortable room with plenty of space.
Disliked: No view of the lake. Lobby was weird and needs updating.

Exceptional