Heeton Concept Hotel - Kensington London Guest Reviews
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Diana Sun, 17 August 2025
Okish
Liked: I liked the fact that this property is located in a clean and quiet neighborhood, with cafés, pubs, and supermarkets nearby, and a metro station just a few steps away
Disliked: I did not like the fact that, although I had booked a specific room on Booking, upon arrival I was given a completely different room for the first night. The child’s bed was not in the room with us, as shown in the photos, but placed somewhere outside the room, in a hallway, under some stairs. I understand this is London, but I did not expect (or want) a Harry Potter-style experience in a negative sense when it comes to a hotel room.Also, the bathroom was several times smaller than in the photos — my husband, who is 2 meters tall, could not even fit in the shower. Eventually, we were moved to another room, but we still had to spend the first night in the one initially given to us.During our 8-night stay, the room was cleaned only twice, and the second time only because we explicitly asked for it, even though we had placed the sign on the door requesting cleaning but no one had come for several days. The windows could not be opened to air out the room, and they were covered with a frosted film so that you couldn’t even see outside
Najat Sun, 17 August 2025
Pleasant
Mackenzie Sun, 17 August 2025
Good
Disliked: Had to move rooms as the room we got wasn’t what was depicted online
Valeriia Fri, 15 August 2025
Very good
Susan Tue, 12 August 2025
Very good value for money...
Liked: Location was brilliant Staff were very friendly and helpful
Disliked: Squeaky bunk bedsPower points didn't all work Family room was a little small but more than functional Side lights would be good for a family room so children can sleep whilst adults are awake
Thaís Mon, 11 August 2025
Good
Mónica Sun, 10 August 2025
Very good
Ismail Sun, 10 August 2025
Very good
Ismail Sun, 10 August 2025
Very good
Liked: Location
Disliked: Rooms didnt have windows as it was -1 floorLift didnt work for our whole stay
Marta Sat, 9 August 2025
Great position to enjoy a...
Liked: The hotel is very well positioned, in a pleasant street next to Earl's Court tube station. The staff is kind and friendly. The beds are comfortable, with two types of pillows provided. The room clean and with no smell at all. The bathroom features a spacious shower and a small window. When we were there (August 2025), it offered a 3GBP breakfast of coffee and croissant, which wasn't mentioned in the description. Anyway, a great full English breakfast and much more is just a few minutes walk away: Dolci earl's court (176 Earls Ct Rd). It is not included in the list of places with discount, but it is absolutely brilliant and quite cheap. If you want a peaceful and satisfying breakfast, that's the place for you!
Disliked: The room is small, with just the space to move about, but if you travel without bulky luggage it's fine. The bunk bed is in the entrance hallway, not very comfortable. Still, it is fine!