Heeton Concept Hotel - Kensington London Guest Reviews
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Stu Thu, 3 July 2025
Exceptional
Liked: Rooms and staff brilliant super helpful everything clean My go to hotel when working in London
Mai Thu, 3 July 2025
Unpleasant experience
Liked: The location is great and the hotel is clean.
Disliked: The elevator wasn't working for my three days. I was so troubled carrying my bag upstairs, and I had to take first floor room, though I was aiming for upper floor room and I was so anxious about getting it down again as the staff were not aware when the elevator will work. It was a bad experience.
Abbie Thu, 3 July 2025
Superb
Liked: It had everything we needed, quite a modern bathroom and beds were quite comfortable. The staff were happy to let us check in 2 hours earlier than we were meant to as our room was ready and we could leave our bags there on the day of departure while we went out.
Disliked: It was overall pretty clean but could have been vacuumed a bit better
Jazmin Wed, 2 July 2025
Good
Liked: it is close to the tube and the location is great
Disliked: the elevator did not work so the was a little hard but all good
Thomas Wed, 2 July 2025
Good
Tiago Tue, 1 July 2025
Disappointing
Disliked: Had a really difficult situation regarding accessibility. The ad said it was accessible and upon arrival there were 4 steps and then a lift out of service. This is not acceptable, the team was great and understanding with me reimbursing part of the value. Still, in another situation, where I had, for example, a powered wheelchair instead of manual, I wouldn't be able to go through the 4 steps in a place advertised as accessible. Heeton and Booking need to be more criterious. One last word for Joy, a great professional that arranged a way for us to be better and be partly reimbursed.
Harriet Tue, 1 July 2025
Superb
Adrianna Tue, 1 July 2025
Exceptional
Anonymous Mon, 30 June 2025
Superb
Simon Mon, 30 June 2025
Exceptional