Everything was good. Clean; staff was friendly; food was great. I would stay again and would recommend to anyone:)

Disliked: Nothing.

Our stay at the Heathman Lodge was wonderful. Hotel staff clearly pay close attention to details. Nothing is overlooked. The rooms are lovely and very quiet; the grounds are well kept and beautiful; the hotel makes recycling a priority - which is important to our family. The front desk offers a complimentary latte, cappuccino or hot chocolate in the morning. The restaurant on the premises, Hudson's is flat out excellent. Usually hotel food is mediocre at best but Hudson's should be one of the reasons you'd stay at the Heathman. In fact, we noticed many locals enjoying Hudson's. We came to Vancouver for a concert and staying at the Heathman was the icing on the cake. Can't wait to go back!

Disliked: Nothing.

Exceptional

Liked: atmosphere was wonderful. it was comfortable & relaxing we will recommend it to our friends & come again. Thank you for your excellent service.
Disliked: liked everything.

it was a staycation and...

Liked: It had everything you needed.The room was great!

Could have had a 5-star...

Liked: Loved the venue
Disliked: The safe is going off at midnight with a high-pitched buzz (we didn't even use it). The staff said they couldn't do a thing, no maintenance! They offered for us to move ourselves into a different room (mind you, we had already been asleep). So get dressed, pack everything, move, unpack, and try to sleep again ? No thanks! My husband packed the safe with extra pillows and put one on outside with ironing board holding it. You could still hear it but not as bad. Thank God I travel with ear plugs. Also, to note: I have a cracked rib, so the thought of moving was not appealing! We complained again to management in the morning, and they wouldn't comp one of our 2 night stay, and would only comp one night of our "NEXT STAY" AND DO A VIP CHECK OF THE ROOM. Shouldn't they be checking the rooms regardless? They know you won't come back, so they do this so they don't lose any money. It was also my Birthday...very disappointed in this establishment. I'd give our stay 3 stars!

Exceptional

Very good

Poor

Exceptional

Very good

Very good

Liked: The pool and spa were great
Disliked: The house cleaning came in without warning, was advised they wouldn't.The room had something all over the wall by the bed, looked like possibly a soda exploded at some point or it possibly used to be a smoking room? Idk