Healey House Hotel

Required.

Liked: The bed was the most redeeming factor in the stay. That and free parking on site.
Disliked: No amenities in bathroom (soap, shampoo, shower gel etc.), asked staff on front desk for some and I was supplied with shampoo only. Absent of access to soap. Shower had no curtain so water pours onto the floor incredibly easily, can tell it happened often as floor was discoloured near bathtub. Drainage in bath/shower was below poor as water struggled to drain. I also noticed one plug socket was faulty in room. Then despite a very clear £5 advertised breakfast on booking form, was told in the morning of departure that “we don’t really do food at moment”, as they offered to get a bowl of cereal from the kitchen for £5. If it wasn’t for work in the area, I wouldn’t have stayed the 1 night. (Room 18)

Bad

Liked: Nothing left straight away
Disliked: It was very dirty. Cobwebs on the walls. Stains on the bedding. Horrible dirty smell room 25

Bad

they last minute relocated me...

Disliked: 3 hours before check in they messaged to inform me they’d moved me to the sister hotel location 2 miles away. luckily most of the time we had a car but this was a massive shock and inconvenience as we booked this hotel SPECIFICALLY for the location and now we weren’t staying there. the people we spoke to REFUSED to give money or compensation back. my bathroom was basically a construction site. the toilet seat was off the toilet, the vinyl had been ripped and the flooring raised. when the staff was told about the issue they decided that was a good time to tel me a plumber was coming in 12 hours to fix the tap WHICH HAD NOTHING WRONG WITH IT. If I hadn’t had a good time with my friends this weekend would’ve been RUINED and I’d have wasted over £200.I stayed here last year and they didn’t move me and my friend so far it’s a 50% chance 3 hours before you arrive you will be moved 2 hours away and when you confront the staff about the extra charges this will cause you they’ll turn round and be like “taxi is only £7 or bus for £2” yeah that’s fine if you can get either of them….

Poor

Bad

Liked: Only the location.
Disliked: Poor communication . Lying to be exact ! Said they tried to contact me, sent text messages. All lies !!

Booking.com double booked my room...

We arrived at Healey House...

Liked: Nothing - we arrived to be told there was a problem with booking, and we had been moved to another hotel. The man on reception was polite.
Disliked: The new hotel had lovely grounds, but customer services were very poor. There was a major wedding event in progress, so there was no-one to welcome us. On returning from a day out, we were locked out of the hotel at 7.50pm - again, no-one on reception.

NOT a hotel or Guest...

Liked: Leaving the “hotel” at our own expense to stay somewhere that was inhabitable. Booking.com was also incredibly helpful in facilitating a refund.
Disliked: “Hotel” cancelled our booking day of check in. We had booked / paid, 6 months in advance. The receptionist said he “tried calling us.” Well, our phones didn’t work since we’d travelled from Australia.Only reason we chose Healey, was location. Close to family, and we had a wedding the next day. We were informed that the council needed our room to accommodate “crisis accommodation.” So us (paying customers) were kicked out to make way for Homeless Patrons.We got the pleasure of seeing some of the characters: one who was arranging an illegal deal (use your imagination), one wielding a kitchen knife, one searching for cigarette butts, one was a female with child arranging to go out to see a customer… Can’t make this up!None of this activity seemed to phase the receptionist who jovially communicated with each character by name. I was mortified; but attempted to stay calm. We arranged an Uber to a different hotel, as the receptionist was unable to find a taxi that took credit card payment (despite us giving him the number of taxi which brought us there to start with).Nor did they offer to wear the cost of transport. Care factor was zero from Healey House Hotel.Booking.com was wonderful in arranging a refund. If you’re going to chance it, ensure you select option to cancel. “Hotel” is nothing like the photos or positive reviews. Learn from my naive mistake. Josh