Exceptional

Excellent will be back for...

Liked: Love it beautiful hotel
Disliked: History and beautiful landscaping and building.

Bad

Liked: Price so so expensive it’s not worth it
Disliked: Everything coustomer service so bad it’s not equal money I waste my money picture it’s not real it’s fake

Beautiful and Historic

Liked: The Hayes Mansion is a beautiful property with an historic feel. We enjoyed breakfast on the patio, swimming in the pool, and reading and relaxing in many lovely sitting areas. We explored the mansion and read about the history in a small exhibit in the hotel for guests. There is a large park adjacent to the hotel with trails and a large playground. The Mansion is in a quiet neighborhood in San Jose.
Disliked: Some of the public areas could use a little TLC.

Exceptional

Superb

Liked: beautiful property, nice breakfast buffet
Disliked: beds not as comfortable

Bad

Liked: Expensive
Disliked: No valetNo bellman$15.00 a day parkingDistance to room

Pleasant

I would stay again for...

Liked: The staff were all nice and professional. The dinner we had was very good and not too pricy.
Disliked: There were about 6-8 drunk guests in the pool in the early hours of the morning that woke up my 2 kids and I up for a couple hours. Did not see any attempt from staff to tell them to leave so that was a little frustrating.