Hayes Mansion San Jose Curio Collection by Hilton

Relaxing

Liked: The historical building and the grounds
Disliked: I booked a room that said balcony but the hotel messaged me and somewhat curtly said some have some do not and if you get here “on time” and there’s one left you may possibly get one. We did not! As a HH member long term this has never happened. Either put a difference price on a room with balcony and then if booked it’s guaranteed just like the Hilton in Scott’s Valley CA.

Exceptional

Pay a bit more for...

Liked: Clean and very luxurious and employees very nice
Disliked: If check out is at 12:00pm but room service wants to enter at 8:00am and you have to literally yell at them from the bed and say no, also there trying to enter at 11:30am without knocking or apologizing for trying to enter !!!!! And this was my third time coming here with my family with different types of rooms but this time I payed more for balcony and square footage expecting better service but became worse. In the future please do better.

Hayes Mansion San Jose close...

Liked: We liked the sitting area in our room which had a comfy couch, and a table and chairs to sit at, the bathroom had a large counter to place all your stuff. The gym downstairs was nice and had a little bit of everything to workout on.
Disliked: The room wasn't ready when we arrived, so we had to wait until 4:45pm to check-in, other than that everything was great.

Poor

Liked: The hotel structure had great historic significance.
Disliked: Room was tired, air conditioning broken with temporary replacement that was noisy and took up a good amount of space in the room. Service was limited, no staff to aid in baggage and business materials to my room. Hotel generally felt sad and disheveled. I would not choose the property again.

Room was small , found...

Liked: It was close to wear I live
Disliked: The front desk woman wasn’t very friendly . Wasn’t impressed

Good

Great stay

Liked: Lovely hotel with very friendly staff! Very nice restaurant and pool.

Exceptional