Hawthorne Hotel

Lovely hotel in delightful picturesque...

Liked: The staff were very helpful and friendly. Well situated hotel close to town centre
Disliked: The weather was unfortunately bad for our visit…. We should visit again!Loved the hotel

Rude, lying and unhelpful front...

Liked: Nothing
Disliked: Front desk repeatedly lied and said they could not help us when we called, said I had to contact booking.com. I did that and booking said it was up to Hawthorne to help me so I called back. Once again they lied and said they did not get any email or message from booking which I know is false because I’m part of the message thread and can see the message. The guy on the phone was pretty rude and it was clear they just didn’t want to help me and were ok with lying. I was going to stay with them on my next trip but as someone coming from CA who needed some assistance on the phone and was repeatedly lied to, I’ll be taking my future business elsewhere.

Exceptional

Liked: Historic hotel, great location close to a lot of different attractions.
Disliked: No refrigerator in the room.

Exceptional

Exceptional

Very good

Superb

Superb

Liked: Great service and location

Exceptional

Liked: Everything was great from the ambiance, the location, bars, food, and service. We enjoyed sitting in the bar or the piano lounge after a long day of walking around Salem. The breakfast was amazing everyday, and the service was amazing. The ambiance made us feel like we were stepping back into the early 1900's. The location is in the center of Salem and easy to get anywhere in the town within a few steps. Would definitely plan another stay at this hotel!
Disliked: Room was a little small, and the shower was separated from the bathroom, but my parent's rooms were bigger and the shower was connected to the bathroom. But, since the property is so old I understand there is only so much they can do to renovate these old rooms without upsetting the ghosts to much haha. We also only spent limited time in our rooms, so the size did not matter too much, and for the price it was very reasonable. Only critique would be, if you are elderly or in need of a wheelchair, may upgrade to a bigger room, but overall we had the best time!