Name: Hawthorn Suites by Wyndham Victorville
Address: 11750 Dunia Rd., Victorville, CA
Telephone: (888) 406-7656
Rating: 4

We loved the location and the rooms were spacious and clean. Unfortunately they had a strong odor both nights we stayed but we assumed it must have been someone smoking nearby, and yes we asked for non smoking. Other than that we definitely recommend it and will be staying again. Oh and breakfast was very good! Really nice lady that was there.

Liked: It is near everything - the mall, all the food places and right next to Walmart. Breakfast was good also.
Disliked: Thin walls so you can hear a lot of noise of you have noisy people around.

Very good

Exceptional

We booked last minute and...

Liked: Big room and nice breakfast.
Disliked: Nothing.

Do not stay here. You...

Liked: The room I stayed at was quite nice and I really enjoyed the jacuzzi. The bed was big and comfortable except for the pillows. I enjoyed their breakfast the times I went down to get it.
Disliked: The assistant manager and the manager were quite rude to me and very unprofessional. I told them to look into a double charge and the manager and assistant manager Marlyn just stood there amd straight up laughed and smirked at me and calling me rude, saying how I was yelling at them even though I wasn’t. They never once tried to look into the issue until I figured it out myself and all they could say was sorry. The very next day they kick me out of the hotel for being “rude”. I even told them if we are gonna have a problem extending my stay to let me know soon so I can find another place to stay and they said there wasn’t any only for me to wake up and then leave me homeless. I also overheard the assistant manager Marilyn gossiping about me to her male coworker. Which is really rude of them and unprofessional yet she was the one saying I was being “rude”. Another thing was the WiFi was also out or they had an issue and I need it for work and I’ve told them multiple times respectuy what they can do to compensate for that and she said there wasn’t any nothing she could do for me. This whole experience with them was quite awful of I’m being honest. The night staff however were really friendly towards me and one of them even mention how the manager is rude and how they agree with my situation. So the manager and assistant manager are really fake and don’t care about the customer.