Hawthorn Suites by Wyndham Lubbock, Lubbock

Great rooms; comfy beds; good accommodation.

Liked: Yes.

I love staying here. Home...

Liked: I love that's its by Marsha Sharp freeway, easy access to where ever.
Disliked: N/A

disappointing

Liked: PRICE, STAFF FOR MOST PART HELPFUL
Disliked: Evidently some guests kept the luggage carts in their rooms overnite and so weren't available in the morning. I have a disability. I requested someone repair the AC/heating unit where the on/off switch was taken off. It was stuck on-the front desk clerk when I reported it said they could not repair it until after I checked out. Plus there were dogs barking in the room above us until 130am. Reported at 630pm-nothing was done until7 hours later. Even with all this, as I think these issues are resolvable and the location made it super accessible to my meetings.

Exceptional

Super friendly

Liked: The bed and pillows were AWESOME AND SUPER COMFORTABLE!!!
Disliked: N/A

Very good

Liked: The suit had everything and even more. Even tosts maker. The first time when I saw freezer in the fridge really working in a hotel. Good selection of TV channels, beds were very clean and comfortable, the size of the room is bigger than normal and it's zoned very well. Good bath. It has a kind of a kitchen (no stove though) which is quite useful if you travel with family.
Disliked: The room was on the road side and was noisy at the night, probay management needs to think about better noise cancellation. You will hear your neighbors from upstairs as if they are inside of your room.

Good

Liked: The indoor pool was nice.
Disliked: Spots on comforters on beds. Air conditioner did not work correctly. Floor in the restroom was sticky.

Very good

Bad

Liked: The ladies doing the continental breakfast did an amazing job. All the staff, except the blonde haired girl on night duty, were very friendly and professional. It also was very clean.
Disliked: This is literally the hottest motel/hotel we have ever stayed at in all our years of travel. The ac wouldn?t stay on in any room any of our party stayed in. (We had 10 in different rooms) The ac went off constantly in all the rooms. It would wake everyone up and it was HOT. We tried the fan setting which was too hot. The heat was on in the hallway which was so hot out three year old cried. It?s also very noisy. You can hear the highway sounds. The blonde girl on night duty was extremely rude to her male coworker. Completely unprofessional. He was very nice. The pool was closed which wasn?t posted on the website. No one in our party got over 2 hours sleep because of the heat and we had a 10 hour drive ahead of us. None of us will stay here again and can?t recommend it because of the miserable sleep conditions due to the ac. Texas needs a good ac.