Hawthorn Suites by Wyndham Erie

Good

Was very nice and would...

Liked: Breakfast was good and location to our places we were going to were close
Disliked: Nothing

Disappointed with facilities

Liked: The layout of the room with a mini kitchen and separate bedroom. Also the larger bathroom was great. The indoor pool was a bonus but the lack of security at entry was a drawback.
Disliked: Reserved a king room and specified a room ahead of time and we were only able to get a queen. All the security readers were disabled and allowing unlimited access from 4 entries with a large number of unattended minors to roam thru the hotel and enter the pool without controls. Our private door keys had to be rekeyed 2 during our 5 day stay both times while we had our 2 young grandbabies standing in the hall. The staff was working hard but definitely understaffed, lines at front desk, no towels available when requested due to staff shortages. The elevator was not functioning so we were not able to access the laundry facilities without dragging everything up the stairs. When the issues were brought up to the manager she basically blew off the issues.

Exceptional

It was a pleasant stay,...

Liked: Clean, friendly staff and feeling safe.
Disliked: N/A

Exceptional

Terrible experience

Liked: Nothing it was disgusting.
Disliked: Everything. Especially getting kicked out because my family was attacked and the state police were called.

Good

Convenient location , nice rooms...

Liked: The elevator was not working so our room on the third floor would have been very inconvenient ( we are over 70 with luggage) so the front desk person found us a room on the first floor which was very nice .
Disliked: No elevator working . Piles of laundry in the hallway near the pool .