Disappointing

Disliked: Very dirty and disgusting stains everywhere

Good

Disappointed (and hungry)!

Liked: Nice big room with all the amenities. Clean. Short ride to campus to visit our daughter at Millikin.
Disliked: Fan in the bathroom was very noisy & light flickered on and off constantly when tuned on. But my real complaint was breakfast. Last time we stayed was height of pandemic & I could understand their struggles, but every other hotel I stay at is back on track. First these people can?t figure out how much food to have to serve a full house. They never have enough. And this weekend they only had biscuits, gravy & sausage! Just the smell of the grease gave me diarrhea! Don?t book here planning on having breakfast!

Pleasant

Disliked: "breakfast" was two unhealthy biscuits smothered with fatty gravy or a waffle. Not an egg or juice in sight. Awful.

No breakfast, terrible staff training,...

Disliked: They lie about breakfasts?so if you care about that, this is not the hotel for you. on days they do have hot food, it is gravy out of a can they heat and serve, sometimes with sausage, sometimes biscuits are included. They claim they ?have to? because of covid, but the other hotels in the area are serving normal breakfasts. when asked about this, the manager said they were aware guests didn?t like it, they didn?t care. When we checked in, we were told they had hot breakfast every other day, which is not true. multiple days we came downstairs to find that management had told the breakfast staff to not serve hot breakfasts on the scheduled days. Their hot breakfast alternatives were often a fruit cup and a granola bar in a brown paper bag, small muffins wrapped in cling wrap, or stale bagels that were too hard to eat. No toaster was provided for the muffins, even though most guest rooms weren?t equipped with one. Signs in the lobby and elevator say you can request hot breakfast to go, this is false. The property is not well maintained. we had multiple drawer pulls that were broken off our dressers and night stands upon arrival, a missing cover for the shower head, and things were just generally shabby. If is a problem during your stay, the front desk staff can?t help, and the manager won?t answer phone calls when they aren?t on site. The front desk staff are so kind, but clearly aren?t well trained to handle the daily needs of guests. We planned on staying 8 weeks, but got an Airbnb instead for the lastmonth of the trip.

Pleasant

Liked: Room layout
Disliked: Noisey people in room next to us. They were talking loud at 2:30 in the morning

Good

Superb

Liked: Size of the room, bed was cumfy, breakfast,
Disliked: Dirty dishes left in dishwasher, dirty stove, a lot of black hairs in bathroom and light switches needs wiped down. There was a huge stain in the chair.

Very good