Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason

Good

Very good

Exceptional

Liked: There was a problem with maintenance, but instead of kicking me out, the Hotel worked with me and actually gave me an upgraded room even on the last minute

Poor

Don’t do it

Liked: Location was great and the value for the amount of space was amazing
Disliked: Check in was at 3 but when we arrived there wasn’t a room clean, they said they would call by 6 to let us know they were ready. We never received a call so we came back at 7:30 and nobody was there. We waited for 30 minutes before someone came to the front desk to check us in and they still took another 15 minutes to find a room. The room was dirty and there was 1 towel for a 6 person room and when we asked for more they said “our towel exchange program is for 11-5” and when I let them know we only had 1 they said we were lying and there should have been more…At checkout we were faced with the same issue that there was nobody at the desk.We will not be back.

Exceptional

Loved this place!

Liked: Awesome breakfast. Clean room. Hot water. No bugs. Nice staff. Super affordable. I'd definitely stay again!
Disliked: Sofa bed didn't have sheets. It was tiny, like, for one person. But it wasn't a huge issue. Hotel is a little dated, but not a big deal to me.

The staff was friendly and...

Liked: That it was clean but very run down we rented 2 rooms one was a great deal another was like a room from a horror movie
Disliked: The rooms where run down

Passable