MainStay Suites Chicago Schaumburg

Pleasant

Good

It was not bad, it...

Liked: The room was good and spacious. the bed was comfortable.
Disliked: providing an iron for the rooms. I spend an hour waiting for an iron and still did not have it and i left without changing my clothes because I couldn't get an iron.

Disappointed & disgusting

Liked: The aged man on the reception was treating very rude and not helpful and lied about the elevator that was not working
Disliked: Everything not even cleaned and the elevator was out of service since day 1

JJ. the manager really cares...

Liked: With all the perks of your own house, it felt like home.

Exceptional

Liked: The front desk stuff is very kind and the cleaning ladies too.

We came there for my...

Liked: Location
Disliked: The furniture was torn and stained especially the couch. Table was peeling. Carpet was stained. The mattress on the pull out couch was so disgusting I had to put two sheets over it just to feel a little comfortable to sleep on it. I had to ask the amazing housekeeping girls to help me put the pull out bed back into the couch because I struggled. It took two of them.

Really worth good reviews

Liked: It’s really good and we enjoyed our time here. The room was clean and has enough space, the staff was very friendly and I would prefer to stay here next time

Exceptional