Hawthorn Extended Stay by Wyndham Saint Robert Guest Reviews
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Nichole Thu, 3 July 2025
Passable
Liked: I liked the location of the hotel
Disliked: Very unprofessional, we paid for the suit and they assigned us to a room that already had guest in it and then while trying to get into the room the guest staying in it walked up. Then the front desk assigned us another room and forgot to bring up the rollaway bed, we had to ask 4 times before they finally gave it to us. Once we finally got situated and was trying to relax the tv did not work until we called down and they sent the tech guy up to put a HDMI cord on it. I will not be going back to this hotel.
Anonymous Wed, 2 July 2025
We were super satisfied &...
Liked: The breakfast was delicious…..The front desk manager was Betty…She was super friendly…..definitely deserves a raise!!! She was always courteous & greeted us with a smile…She is DEFINITELY an ASSET to the company
Disliked: All was great….no issues at all
Anonymous Mon, 30 June 2025
Horrible will never go back
Liked: Nothing
Disliked: Everything
Phillina Mon, 23 June 2025
Bad
Liked: The price
Disliked: The towels smelled like mold and there were dirty towels and wash rags in the bathroom from previous guest. The TV didn't work no remote went to the front desk and he gave me a couple to try nope still didn't work.
Shenique Tue, 3 June 2025
Very poor
Liked: I liked the location, which was near Fort Leanirdwood, and the room layout.
Disliked: I did not like that I was not given any privacy at check-in, and my room information was provided loudly in front of other customers leaning on the desk. This was a safety risk for me and my family. The room did not have internet during the entire stay. The issue was brought up with the front desk, and they mentioned they'll notify maintenance. Internet issue was not solved. The cleanliness of the room was okay for one side of the room since it was a double room, and the pull-out mattress sheets were not clean and in bad condition. There was also mold in the second bathroom shower. The stove top did not work. It showed the stove was set on low heat but was cold to the touch. The AC was not working to the settings and seemed hard-wired for automatic settings to shut off. Curtain decor was falling off. The room key worked occasionally for both doors entering the room. The issue was brought up again to the desk staff, an excuse was proved, and there was no entry to the room until I demanded that all the room keys be deactivated and new keys be provided. This location is highly recommended for service members and family, but I do not recommend it specifically when a long military commitment may require a more extended stay. Overall, I did not stay at the location.
Wendy Sun, 1 June 2025
Superb
Christian Tue, 27 May 2025
Room for improvement
Liked: Good location but the pull out bed was covered in hair when we arrived. It also smelled horrible in the hallway all night long which made its way into our room so we had to crack the windows. Also the breakfast was very slim on options.
Disliked: The location looked a bit run down in the back.
Collins Sun, 25 May 2025
It was nice
Liked: Room size was nice
Disliked: Not really kid friendly
Anonymous Fri, 23 May 2025
Very good
Shermer Thu, 22 May 2025
Disappointing
Liked: Bedroom was nice
Disliked: reserved 2 beds in first floor, got 1 bed on 2ndWas gold it was an upgrade but absolutely NOT what I asked for or wantedRude staff