Hawthorn Extended Stay by Wyndham Saint Robert

Passable

Liked: I liked the location of the hotel
Disliked: Very unprofessional, we paid for the suit and they assigned us to a room that already had guest in it and then while trying to get into the room the guest staying in it walked up. Then the front desk assigned us another room and forgot to bring up the rollaway bed, we had to ask 4 times before they finally gave it to us. Once we finally got situated and was trying to relax the tv did not work until we called down and they sent the tech guy up to put a HDMI cord on it. I will not be going back to this hotel.

We were super satisfied &...

Liked: The breakfast was delicious…..The front desk manager was Betty…She was super friendly…..definitely deserves a raise!!! She was always courteous & greeted us with a smile…She is DEFINITELY an ASSET to the company
Disliked: All was great….no issues at all

Horrible will never go back

Liked: Nothing
Disliked: Everything

Bad

Liked: The price
Disliked: The towels smelled like mold and there were dirty towels and wash rags in the bathroom from previous guest. The TV didn't work no remote went to the front desk and he gave me a couple to try nope still didn't work.

Very poor

Liked: I liked the location, which was near Fort Leanirdwood, and the room layout.
Disliked: I did not like that I was not given any privacy at check-in, and my room information was provided loudly in front of other customers leaning on the desk. This was a safety risk for me and my family. The room did not have internet during the entire stay. The issue was brought up with the front desk, and they mentioned they'll notify maintenance. Internet issue was not solved. The cleanliness of the room was okay for one side of the room since it was a double room, and the pull-out mattress sheets were not clean and in bad condition. There was also mold in the second bathroom shower. The stove top did not work. It showed the stove was set on low heat but was cold to the touch. The AC was not working to the settings and seemed hard-wired for automatic settings to shut off. Curtain decor was falling off. The room key worked occasionally for both doors entering the room. The issue was brought up again to the desk staff, an excuse was proved, and there was no entry to the room until I demanded that all the room keys be deactivated and new keys be provided. This location is highly recommended for service members and family, but I do not recommend it specifically when a long military commitment may require a more extended stay. Overall, I did not stay at the location.

Superb

Room for improvement

Liked: Good location but the pull out bed was covered in hair when we arrived. It also smelled horrible in the hallway all night long which made its way into our room so we had to crack the windows. Also the breakfast was very slim on options.
Disliked: The location looked a bit run down in the back.

It was nice

Liked: Room size was nice
Disliked: Not really kid friendly

Very good