Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason Guest Reviews
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Laric Sat, 26 April 2025
Superb
Whistle Thu, 17 April 2025
Very friendly staff. Nice clean...
Liked: The location is great and the room was clean, when we finally got the room. Staff is friendly and helpful, mostly.
Disliked: The first room they gave us was full of tools, boxes, ladders, etc. I was then told that was the only room available. It was a housekeeper that went to the desk for another key card. We ended up with the room above it and hammering was going on pretty late. They couldn’t figure out my first credit card. SMH! The one I used to reserve the room. Then they added a $100 nonrefundable pet deposit plus another $10 for every day of the stay. Breakfast wasn’t great. Tv in main room wouldn’t work. Then they didn’t have the next day reserved. Another mess to try to sort out. It did, pets are welcome. I just didn’t realize they were only welcome for 100. Non smoking room but blanket had cigarette burns. Staff is friendly but front desk wasn’t very knowledgeable. IE the credit cars issue, putting us in a maintenance closet, telling me no other rooms when there were hardly any cars or people around.
Mcculler Mon, 14 April 2025
Exceptional
Manuel Sun, 6 April 2025
Very good
Daesha Mon, 24 March 2025
Bad
Danielle Mon, 24 March 2025
Bad
Tina Mon, 10 March 2025
Exceptional
Liked: It was good and quiet they worked with me staying out of room my dog likes to run out every time door opens
Jasmine Mon, 10 March 2025
Great stay
Liked: Nice staff
Cassidy Sun, 9 March 2025
Good
Jennifer Sun, 9 March 2025
Exceptional