Hawks Cay Resort

Very poor

Disliked: The room/bathroom has roaches. I was told they would deep clean and fumigate. They gave me a credit for food/drinks. The next morning the same discovery of a roach in the bathroom. I am very disappointed bc this hotel is expensive. I am disgusted.

Poor

Liked: No more 😒😒
Disliked: That said 🥴

Expensive but nice

Liked: Lovely place but all extra charges is a bit much
Disliked: Signs to direct you where everything is

Great location and great for...

Liked: Hawks cay is a beautiful resort. Extremely family friendly with many children’s activities.
Disliked: This property is really focused on the family and not folks without kids. It is outdated in some areas and the elevators would be out of order daily.

Pleasant

Liked: This accommodation could be a wow factor as the entrance and pool area are impressive at first glance. Rooms were a good size and clean. Lovely surrounding area.
Disliked: A little tired in places and it wouldn’t take a lot to maintain but unfortunately things seemed to be just unkept. Staff weren’t particularly friendly at reception and behind bar but on the other hand some staff were very nice. Bar was expensive for alcoholic drinks especially with tax and tip added. Not much choice of food in evenings as quite remote so would need a car.

Exceptional

Disappointing

I was disappointed.

Liked: Location. Pools. Beach amenities. Dinner/lunch Dinning. The breakfast line for the cafe is not desirable or relaxing.
Disliked: During our stay, the toilet in our room was non-functional, and the shower lacked hot water. These are basic amenities that we expect to be in working order. On the morning after our first night, I reported these issues to your front desk staff member, Tomas from Slovakia. Regrettably, despite my request, no repairs were made during our stay.Additionally, housekeeping services were not provided. Our room did not receive fresh towels, and no efforts were made to tidy or refresh the space, which further diminished our experience.

Superb