Hatherley Manor Hotel & Spa

Overall disappointing - poor breakfast...

Liked: Location was ok - suitable for exploring The Cotswolds and nearby Cheltenham. Staff were friendly and the bar area is nice for a relaxing drink.
Disliked: Our stay was disappointing overall unfortunately. Dinner options are very limited and the breakfast is a joke - 1/10 at best. Forget about the fact that they have a complicated system - (some cooked items can be paid for, whilst others are free etc) but the continental 'selection' was disastrous. Only mini croissants on offer, some unappealing cheese / ham shoved in the corner and just ok coffee. The staff were helpful and are clearly doing their best, but this is disappointing from a spa hotel and one that is rated at 4 stars. Suggestion - do away with the complicated options and simply include a decent buffet breakfast (hot and cold) with the room - you are charging enough to do this imo. Increase the size of the breakfast area as this was cramped at best. Luckily there is a fantastic bakery less than a mile away so we went there on 2 out of 3 of our mornings in the hotel! The bedrooms do need updating (despite saying this has recently happened) and it is not acceptable to push two beds together and call it a 'large double'.

Passable

Liked: Spa was great.
Disliked: Food was overpriced and poorRoom was ok but no minibar and stuffy

Pleasant

Disliked: There were two events going on at the venue at once, with one of them being super close to our room. So there was base music blearing until midnight. Not the restful night i was hoping for.

Exceptional

Liked: It was a beautiful building in a beautiful setting, a sense of calm from the moment you arrived.
Disliked: There was nothing not to like

Very good

Hotel did not care about...

Liked: Location The building The availability of spa Car parking.
Disliked: Noisy wedding with disco late into the night No air con in room No curtains and no black out blinds so woken up at sunrise Scarce availability in spa. Disappointing breakfast

Not impressed

Disliked: Walked in to see 3 staff around a small table chatting.I didn’t realise that this was the check-in desk and no help was offered by the staff as I walked around looking for reception even though they were looking at me wandering around..It was only when I asked that they bothered to help.Not impressed..Of all the hotels we stayed in that week all had fans in the rooms.Except yours.

Exceptional

Perfect, relaxing and great value

Liked: I’ve stayed here a few times now for work and all my stays have been of a high standard and needs met by all the staff.