Nice room. horrible checkin

Liked: Nice Clean room
Disliked: Checkin was a train wreck. Tried to check in early but it made me wait. TThen when I did check in the machines were broken so we had 200 people in the lobby trying to get our keys.

very poor customer service &...

Liked: Hotel is nice & rooms too
Disliked: we got there they didn’t have our room ready. they were trying to charge us for more for queen bed. our check in was 4 pm & arrived 8:30 pm. Still was telling us they were short stuff. I believe over book & booking doesn’t say anything else extra $90 fee for checking. Very rude & poor customer service at check in too

Very good

Liked: Clean, bigger than I thought.
Disliked: No in room food unfortunately. And not much of a view

it could have been better...

Liked: the location on the strip and easy access to the room
Disliked: the room was not cleaned well. the floors were dirtythe remote control was very dusty and several lights were not working so we only had one lamp and the bathroom lights working.

it was okay

Disliked: no hand soap, no trash can in room, shower had no door and floor got soaking wet, no fridge

Superb

Liked: easy to navigate.
Disliked: had trouble with the automated check-in system.

Pleasant

Exceptional

Superb