Hard Rock Hotel San Diego

Exceptional

Pleasant

Disliked: Better communication from staff would be appreciated.

Very good

Very good

Tolerable but not worth the...

Liked: Great location to many "tourist" areas in San Diego and close to convention center. Easy walk to many places, tram station near the hotel. Easy access to trolley bus.
Disliked: Room had horrible lighting, living area so dark difficult to read. Room temperature was hot, had to leave curtins drawn to keep room cool which did not help with lighting issue. Front desk personnel were all rude and not helpful. Only had room cleaned once during our stay at our request which was OK. Ate breakfast at restaurant twice, charged egg surcharge on one visit but not the other, charged for drinks with refills but on one visit, no one ever offered a refill. The staff on the weekday we ate there were so busy talking to each other that the customers were ignored. One of us had coffee, watch the waitress pick up the carafe from another table, go fill it up and put it on our table.

Over priced and extra "service"...

Liked: The bed is comfy. On the 10th floor I had a nice bay view.
Disliked: There was mold in the shower. Also there is a hidden "service fee" from the hotel (similar to a resort fee in Las vegas I guess). This service fee was not shown until after booking. This cost me an extra $80. Parking is an extra 65 per night. You can self park right next to the hotel on K street for much cheaper.

Great location , parking can...

Liked: Fun atmosphere. Great location.
Disliked: Confusion about who and where you get the hardrock discount. Stores, restaurants.

Very good

ONE NIGHT STOP

Liked: Hard Rock continues to live up to his name. It's fun and flashy on the outside and the rooms are comfty. The check-in process was easy and the staff was friendly. I like that they have the bell hop service for your bags and they bring them up after check-in for you. Our room was ready before the original check-in time, so that was nice. There is a Starbucks just right outside and a bar with a good happy hour across the street. The trolley is just right outside too...so super easy to get to other hotspots because Gaslamp isn't all that great.
Disliked: The hotel has a pool party on Saturdays, which we knew about so that wasn't the issue. I didn't like how they don't offer in&outs for guests. What if I need a breather for a bit, or want to change outfits or rather use my bathroom than the crowded mess restroom at the pool? At least they had their own enrty for guests and comp tickets. The hot tub was not working, so that was a bummer. I would have wanted to go take a dip after the party was over. They should inform guests about that prior to check-in. There are no water refill stations located on the floors (other than the gym). At check-out the valet was clearly understaffed. People were waiting for about 20-30 mins to get their car. We were almost late for our brunch reservation. The gentlemen were nice and I know it's not their fault...they are doing their best to meet the demands, but the hotel should keep this in mind. Maybe I wouldn't mind waiting 30 mins if valet wasn't $65 for one night. I'll probably not stay here again...though it does make you feel young...lol.