Hard Rock Hotel Guadalajara Guest Reviews
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Write a review
Angel Mon, 30 June 2025
Superb
Liked: Location
Disliked: Elevator
Miguel Sat, 28 June 2025
Exceptional
Izabela Fri, 27 June 2025
Passable
Alexander Thu, 26 June 2025
Perfect and relaxing.
Liked: It’s always a pleasure staying at the hard rock. The bellmen were awesome from start to finish. Always looking to help. Especially Octavio. The rooms were clean bed was comfy and the AC cooled down FAST.
Disliked: The TV was a little confusing to change it to English. Other than that no issues.
Andrew Tue, 24 June 2025
Modern, trendy, cool. This place...
Liked: I’ve never been to a Hard Rock property before, so I wasn’t sure what to expect. The building was iconic, easily recognizable, and was on the higher price point for the area.The staff was friendly in both English and Spanish, extending more than comfort, but a willingness to help throughout my stay. Everyone was so nice.
Disliked: The coffee cups at breakfast were really small. Maybe 200ml or so. The restaurant attendant got his exercise, while I wondered why they didn’t just have bigger cups. 500ml would have been a perfect size.
Marc Sun, 22 June 2025
Very good
Alicia Wed, 18 June 2025
Exceptional
Marco Thu, 12 June 2025
Not rested at all!
Liked: The attention and fast response to all our issues from Dylan at reception
Disliked: 1. Only one lifter working2. Lighting at room
David Wed, 11 June 2025
Fire management, fix your elevators,...
Liked: Nothing.
Disliked: The room had a sewage smell the whole time. There was only 1 working elevator, so there would be a 15-25 minute wait just to get in. The morning I left, the single elevator was not working and I took the stairs, which is fine for me but this would be potentially devastating for anyone disabled presenting huge hazards.
German Mon, 9 June 2025
Bad
Liked: Location
Disliked: Needs maintenance, they have 8 months with 2 elevators broken, so just 1 elevator for everybody, shower to old, it needs a lot of upgrades