Hard Rock Hotel & Casino Atlantic City, Atlantic City

Hard Rock Hotel misses the...

Liked: Breakfast was excellent. We received it promptly and the delivery person was friendly and efficient.
Disliked: The room was a little more dated than we had imagined. The rugs were pretty dirty. My husband mentioned a huge stain on the rug to the front desk. We were super disappointed with the pool. It was like a YMCA gone wild. Lots of kids jumping in and screaming. It was a free for all and just not relaxing with people jumping in and out over your head. Our 13 year old was with us and we thought it would be nice for him but after about 30 minutes we left. Some of the reasons we chose this hotel was for pool and location and reputation. The location was the one out of three. Honestly, I wouldn?t stay there again.

It was very peaceful, as...

Liked: When I come to Atlantic City I always enjoy staying at the Hard Rock Cafe. They have amazing customer service!
Disliked: The only concern is that I was told that if I wanted a complete ocean view I would need to wait, as the room was not ready and that I would receive a text message. The rep also said it would be on the 40 Floor. It took 45 minutes, no text message came, when I went to check on the room I was given a room on the 11th floor and no ocean view. The manger worked to get me better accommodation, it was not what I was told, but it was acceptable. My advice, please ensure that the reps give out the correct info.

Labor Day weekend

Liked: Location was great. Right on The Boardwalk, close to everything??
Disliked: I thought it was a bit overpriced but it is definitely an Amazing property:)

Nice Stay in the Shore

Liked: Casino, gym and restaurants are nice, the location is the best.
Disliked: Pool is too crowded even on weekdays. The beach bar was closed in the middle of summer.

Good

Had a good time

Liked: The room was great, meals at the sandpiper and White house Subs were good, wait staff and hotel staff were friendly,.
Disliked: Smoking section and non-smoking could be marked better and separated better, some smokers smoking in non-smoking section, would be a good idea to have stand alone maps saying you are here so you can find where you want top go easier.

Nice stay!!!

Liked: Atmosphere was great! food was good.
Disliked: Not everyone was in the spirit of good customer relations. The security contractors are not as customer friendly as the staff.