Hard Rock Hotel at Universal Orlando Guest Reviews
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Andrew Thu, 21 August 2025
Exceptional
Alexander Wed, 20 August 2025
Great stay! Highly recommend!
Liked: Loved this hotel! Fast passes and early entry for the parks included in our stay! Great pool! Great food and cocktails! Short walk to universal studios and IOA! Super friendly and attentive staff! Both at the reception and pool bar! Will definitely stay again!
Disliked: Nothing about the hotel itself - however, don’t bother taking the boat to the parks. We waited 20 minutes for and the boat still hadn’t arrived (after being told it will be “about 5 mins”). Everyone ended up giving up and walking to the parks (which took 5 minutes) so we wasted quite a bit of time.
Laura Wed, 20 August 2025
Superb
A Tue, 19 August 2025
Five star price for an...
Liked: The room was nice and large and the hotel is very close to the park.
Disliked: We paid a five star price with no luxury facilities in the room. I understand that Express passes are included but this hotel was more expensive than Loews Royal Pacific and those rooms are amazing and include Express passes.
Kathleen Tue, 19 August 2025
Very good
Liked: Proximity to Universal and built in express pass
Disliked: Not great selection for good and very expensive for food
Anonymous Tue, 19 August 2025
Expensive
Liked: Wasn’t included
Disliked: Expensive
Edwards Tue, 19 August 2025
We enjoyed ourselves
Liked: The breakfast was ok. The fruit plate and cheese were less than great.
Disliked: Difficult to check in. Desk clerk listed my Last Name of Edwards Sr as my first name. Made it difficult to sign up for premium wi-fi.
Lindsay Mon, 18 August 2025
Very good
Liked: Great property, excellent location, good service to universal, great pool
Disliked: Housekeeping hit and miss, didn't clean room for 2 days
Stacey Mon, 18 August 2025
Great stay as always
Liked: Location
Disliked: Paper cups, rooms looking dated
Hatal Sun, 17 August 2025
Great location and Express Passes....
Liked: Great location and you get the Express Passes. The passes are the only thing that make this hotel worthwhile. Staff are super friendly.
Disliked: It’s a decent 4 star hotel. Rooms are small. Fittings and fixtures are of mediocre quality, dated and a little worn. Room turnover service lacks attention to detail. They don’t have enough parasols for the number of sunbeds around the pool.