Hand and Spear

Good

Liked: Location good for our tennis tournament- we didn’t have breakfast- just playing so not convienient. A bit noisy but understandable in a pub.

Very good

Pleasant

Liked: Proximity to train station very useful Staff welcoming
Disliked: Had to ask to swap rooms due to dirty shower plug - full of hair and dirty toiler.Second room - carpet needed vacuuming - nuts on floor. Second day breakfast service quite slow Manager very kindly did not charge for second day breakfasts.

Very nice clean spacious room....

In need of attention all...

Liked: Room needed some attention - stained toilet bowl, toilet seat broken, toilet coming away from the wall, safety deposit box not working in any room !!! Was told that the engineer could not fix them in time for our stay. Outside lights left on all night so our room was very bright from light around curtains. In need of TLC all over hotel !
Disliked: Bathrooms in need of attention - toilet bowl stained - coming away from wall, lid broken, safety deposit boxes not working in any room. Parking was very limited during weekends so if you moved a vehicle, you were not able to get a space, even though you were a resident !!

Not my choice of location,...

Liked: Orange juice jug not topped up. No avocado, which I chose for breakfast. Limited choice of cereals and no fresh fruit.
Disliked: Didn’t like the layout of garden with its Astro turf. Could be prettier. No second bath towel in our twin room.

Really pleasant and relaxing -...

Liked: It’s quirky features. Spacious. Well stocked mini-bar, reasonably priced. Weybridge railway station just a 3 min walk. Trains into London Waterloo - well connected.
Disliked: Nothing really - just be advised this is a public house so some rooms overlook the beer garden - so some chatter and laughter - but never excessive. Mostly quiet from 1030pm - so no real worries.

Very enjoyable and comfortable

Liked: The staff were helpful and friendly and I think I had the best room, spacious and comfy room
Disliked: I was disappointed for what we paid that there were no complementary snacks or biscuits included.

Pleasant hotel in convenient location...

Liked: Check in was easy and reception staff were absolutely brilliant. Really smiley and happy, helpful, friendly, welcoming and chatty. Night porter also very helpful and friendly. Absolute asset to the hotel. The air con in room was effective and very welcome on an extremely hot day and after a sticky journey. We had dinner and breakfast and the food was really well presented and tasty.Water pressure in the shower was good.
Disliked: Breakfast was disappointing with only one pastry left at 9.30 am and not topped up, no orange juice at 9.30 am and not replenished, a couple of menu items not available. Considering it was Sunday and breakfast went on for at least another hour and not many guests, this wasn't great. Staff seemed under pressure but were still very smiley, friendly and professional.Lovely snack selection in room but high prices so didn't have anything. Room decor was a bit tired in places and bathroom was a bit tatty with dirty grout, a partially broken toilet flush and damaged shower seal. Overall, this didn't make it feel particularly luxurious, but wouldn't take much to make it better.