Hand and Spear

Exceptional

Liked: Perfect location close to station, welcoming rooms and very friendly staff
Disliked: We could only stay 1 night

Pleasant albeit fleeting

Liked: staff, accommodating, helpful
Disliked: TV didn't work, dusty room including the team making facilities/cups

Exceptional

Liked: Roast dinner

Had high hopes but was...

Liked: • The shower was powerful and hot.• The decor was nice.• Lovely soft towels.• Bed linen was fresh and clean.• Heating worked quickly.
Disliked: • We arrived to an infestation of mosquitoes that my husband spent most of the evening trying to catch.• The “honesty” bar made no sense as we were charged a deposit of £50 on arrival - was not fully stocked.• Had expected a bath as “bathroom” is advertised rather than shower room.• The mattress was very hard and we both woke up with sore backs. • Dust/cobwebs.• Toothpaste marks in the bathroom. • TV automatically went to the wrong input when turned on.• Stains on curtains.• Broken, dirty TV remote.• No Netflix or ability to stream films.• Found an old pill packet under the bed.• Had mentioned we were staying for a special occasion, would have been nice to have this acknowledged with a little note or something.

Very good

Very good

As explained I was unable...

Liked: Difficult to say as I didn’t stay as the room I had booked was no longer available . Future manager very helpful in finding me an alternative hotel in their group.
Disliked: Looked fine from what little I saw.

Beautifully located venue and rooms,...

Liked: rooms were beautiful and beautifully laid out and equipped (although my bathroom bin had not been emptied and shower was missing shower trap which was a bit grim) .
Disliked: Staff at breakfast and dinner were not great - at 8.55 pm it seemed it was annoying to want desert or drinks and we found the same with the breakfast staff. As we have all worked in hospitality we can only imagine they may have been exhausted as we saw a lot of the same staff in evening and morning but not sure "Do you want dessert" and sighs when requesting coffees is a great way of welcoming return business.

Very good