Hampton Inn By Hilton Washington-Downtown-Convention Center

Staff at the front desk and valet are very polite and professional. The room was clean, with all expected amenities. The shower was nice and hot with great water pressure. The location definitely cannot be beaten, if you are attending a show at the Sixth and I. The only low point was the nasty bartender at the hotel, who started closing up and cleaning an hour before last call, and ignored everyone who came in between 10-10:30pm.

Liked: The staff at the front desk and valet were very polite and professional. Hotel was clean, with all expected amenities available.
Disliked: The bartender inside the hotel on 11-8-2018 was very rude. We came back from our show around 10:05, and wanted to get a drink at the hotel bar before heading up to our room for the night. I stood at the bar for over 10 minutes, while a lady picked up candles off the tables around the restaurant. I had no idea, she was the bartender! She made eye contact with me 3 times and still ignored me while she packed up the tables. Finally around 10:20, she came over and said 'what do you want?' We ordered 2 easy drinks and took them over to a table. Five minutes later, she came over and snatched the candle off our table. Then, at 10:35, she came back by our table and screamed that it was last call, then looked at her watch and said 'well, last call in 9 minutes!'. We had no intention of staying later, but quickly finished our drinks and headed out. I've never felt more unwelcome by a bartender in my life. If the bar is open until 11p.m., she shouldn't have been shutting the whole place down at 10pm.

The overall stay was pleasant. The room was clean and the pool and bar area was very nice. But my A/C temperature wouldn't adjust and no one came to fix it. And the woman at the front desk was very rude.

Liked: The clean room.
Disliked: The woman at the front desk was making rude comments and my A/C didn't work.

Very good

Good

Liked: Convenience to my destination
Disliked: Visible dirt on the door

Clean and well appointed hotel...

Liked: Convenient location and well sized clean rooms
Disliked: Nothing I can think of

A mediocre hotel

Liked: Location
Disliked: Staff

Exceptional

Very good

Very good

The bad outweighs the good.

Liked: Proximity to the convention center
Disliked: It’s been almost 30 days (18 business days) and I have yet to receive my $200 incidentals deposit back. The first time I called the representative said not to count the one holiday and weekends. Therefore, the company was still within the normal processing time. Well, it’s been almost a month ago that I stayed here, and still haven’t received my deposit. I called today and got hung up on twice. I wouldn’t stay at this particular Hampton Inn again, and I go to DC for memorial weekend every year.

Outstanding.

Liked: Breakfast-Outstanding. Location-Outstanding. Front desk Outstandingplus-she was very personable, knowledgeable and friendly. Warm smiles were always present. Valet was great!
Disliked: TV remote was too complicated. Limited channels.