Good

Exceptional

Liked: It was clean, great staff and great accommodations
Disliked: N/a

Good

Superb

Sad, it didn't go well...

Liked: We were contacted an hour out from our four hour trip on arrival that the pool would be out of service. This was very upsetting to our grandchildren as they were looking forward to spending time there. When we went for continental breakfast we had to wait over 30 minutes for someone to refresh the eggs and other breakfast items. When we talked to staff about our grievances the answer was well we don't cater to the Nor Pole train ride people that come to Utica. Very disappointing stay.
Disliked: Nothing

Fabulous

Ideal place for a quick...

Liked: The bed was soft, yet supportive, and supplied with a variety of pillows, so you could choose your favorite. And the free breakfasts - always great. Not just a bowl of cereal, there's always some protein (usually eggs and meat) provided, along with an assortment of juices and fresh coffee. That breakfast bar is fantastic, and it saves rushed folks (like us, sometimes) both time and money.
Disliked: Honestly, I can't think of any aspect of this hotel that we didn't like. Hotel rooms are spotless. Bathrooms generously supplied with soap and shampoo. Spacious, comfy lobby. Easy to find. Gas station nearby.

Exceptional

Liked: The friendliest of the entire staff. Especially Jackie at the front desk. She was delightful. Always very helpful and gave service with a smile.
Disliked: Room was drabby and dark but very clean. The hotel always smelled fresh and. clean.

The place should be cleaner....

Liked: The hot breakfast
Disliked: The facility needs pest control. The outside lights did not work making the parking lot dark and feel unsafe.