Exceptional

Disappointing

Liked: Place is clean
Disliked: I had a bad experience at Hampton. My room was smelling like a rotten dungeon; is not ventilated well. I complaint twice about it to the staff and no one addressed the issue. Also, I forgot a very important binder with documents inside (passport, SSN card ) which obviously my fault not the hotel. I realized that I forget it the next day when I am back home. I kept trying to call the hotel for 2 days and their number was unavailable. I drove for 5 hours back to the hotel and person on the front desk was extremely useless. She told me that their number is broken. She told me initially that she contacted the manager and no items were found. When I asked her to give me the manager contact info she refused. I left hopeless and drove back when the manager call me back when I was almost arriving home that he has the binder file. First of all when a professional hotel personnel find personal items for customers why don’t they call them (obviously my full name on the passport and other documents, plus they know I was in this specific room) ? Second the person at the reception lied about calling Mr.president asking him about my belonging despite knowing that I am driving far away to check on my lost item and they don’t even have a phone to contact and she let me drive back for 4 hours when she can easily call her manager to ask him if they do have lost items. I drove back again, paid tolls multiple times plus $50 extra for the additional miles. What a non convenient unprofessional management. Again it’s my fault forgetting an important documents but ….. For other people experiencing a basement-like room environment please share your experience…

Exceptional

Exceptional

We will be back

Liked: Breakfast was OK grandaughter loves wafflesPeople were really friendlyPool was great for her
Disliked: TP is terrible We bring ourown

Superb

Liked: It was a pleasant place, neat and tidy as well.
Disliked: Bathroom doors are weird. But that's not a big problem, the bathroom itself was quite neat and has essentials.

Disappointing

Liked: The room was clean and beds were comfortable
Disliked: The staff was not responsive. Had to ask for things several times until some one came. Needs more staff.

Very good

Disliked: the hot tub jets were not working.

Superb