Our stay at the Hampton Inn was great. As soon as we checked in, the manager "Jason" was so kind and helpful he made us feel right at home. We arrived 2 hours before check in and they already had our two suites available for us to move right in and relax. My boys and I went right down to the pool and fitness center. Fitness center was small but it had some of the best up to date equipment and we all got an awesome workout! (couldn't walk the next morning...LOL). Jason (manager) set up and made sure our boys had shuttle rides to and from their concert event. My wife and I got a little hungry early in the afternoon and we didn't want to get lunch because it was too late knowing it would spoil my birthday dinner later that night. So I went down to the lobby for snacks and selected a few things and drinks - when I went to pay for them Jason came over to the cashier and told her the snacks are on the house! Next morning my wife and I couldn't believe the breakfast spread - the food was OUTSTANDING! We will be back for sure.

Liked: Manager Jason was a great manager. He will truly make sure your stay is perfect! Rooms were nice and clean; bed and sleep sofa was so comfortable. The best part was the breakfast - food was outstanding. Will stay here again for sure!
Disliked: The only bad thing was some loud people returning from a heavy metal show that night at the Worcester Palladium and the in-door pool is tiny but refreshing.

Exceptional

Miserable

Disliked: Temperature was not consistent. AC would shut off at night resulting in my having To get up multiple times throughout the night because it was so hot. I spoke with management, and they claimed to have sent maintenance to our room. However the problem was not fixed. It was miserable. Also, when the AC did come on it was very loud. Louder than any AC I've encountered. Additionally, there was no iron or ironing board, the pool facilities were not working. Only 2 machines in the fitness center worked. I would like a partial refund because the stay was miserable. Also, I didn't appreciate having to pay 45 extra dollars for parking.

Exceptional

Not that good

Liked: Shower
Disliked: Everything else

Exceptional

Disposable plates, glasses and cutlery...

Liked: Staff is pleasant. Hotel is clean and comfortable, for a reasonable price.
Disliked: I was upset to find that the breakfast was served in disposable plates, glasses and cutlery! I travel a lot, and this is the first hotel I found which uses single-use items for breakfast. I talked to the manager, and he told me that disposable plates, glasses and cutlery were recyclable! they might be if you sort them and recycle them in a proper facility. Here, they were tossed in the same bin with everything else! He said that they have been doing this for 20 years! In the context of climate change and plastic pollution, this is upsetting to see that such kind of hotel is not willing to change. Hampton Inn, you will never see me again!

Superb

Exceptional

Exceptional