Name: Hampton Inn By Hilton & Suites-WorcesterMA
Address: 65 Prescott Street, Worcester, MA
Telephone: (888) 428-0221
Rating: 4.25

Our stay at the Hampton Inn was great. As soon as we checked in, the manager "Jason" was so kind and helpful he made us feel right at home. We arrived 2 hours before check in and they already had our two suites available for us to move right in and relax. My boys and I went right down to the pool and fitness center. Fitness center was small but it had some of the best up to date equipment and we all got an awesome workout! (couldn't walk the next morning...LOL). Jason (manager) set up and made sure our boys had shuttle rides to and from their concert event. My wife and I got a little hungry early in the afternoon and we didn't want to get lunch because it was too late knowing it would spoil my birthday dinner later that night. So I went down to the lobby for snacks and selected a few things and drinks - when I went to pay for them Jason came over to the cashier and told her the snacks are on the house! Next morning my wife and I couldn't believe the breakfast spread - the food was OUTSTANDING! We will be back for sure.

Liked: Manager Jason was a great manager. He will truly make sure your stay is perfect! Rooms were nice and clean; bed and sleep sofa was so comfortable. The best part was the breakfast - food was outstanding. Will stay here again for sure!
Disliked: The only bad thing was some loud people returning from a heavy metal show that night at the Worcester Palladium and the in-door pool is tiny but refreshing.

Exceptional

Everything was good except for...

Liked: Everything except for the parking garage
Disliked: $15 for overnight parking is too much. It should be included in the rate. And since you have limited space, there should be free valet parking.

Exceptional

Superb

It was fine

Liked: Breakfast was good. Room was clean.
Disliked: Too few towels. No bath mat.No clockAc difficult to use.

Dirty, mold, rude

Liked: The location. And the manager, Jody was trying to accommodate.
Disliked: Arrived in the evening the toilet and bathrooms were dirty. The sheets were dirty. I went downstairs to report it and they handed me sheets and told me I can make the bed myself. I ended up cleaning the bathroom myself except for the mold that’s all over the shower. Other than Jody the manager, the staff was rude. No I see. It’s a 2 1/2 star I would say it’s more like a one star after this experience. Especially seeing I paid for a suite with an average of $450 a night. Like I said Jody, the manager tried to help when I saw her but everything else about this place. All I can say is I’ll never go back.