Hampton Inn By Hilton & Suites Ypsilanti MI

Superb

Exceptional

Exceptional

Good

Disliked: We have an allergy to Pork and the cheese omelette for breakfast had Pork , ingredients were not clearly mentioned and this caused a bad experience.

Clean, modern, great breakfast, and...

Liked: Breakfast was excellent! Staff was friendly.
Disliked: Shower drain plugged , we had to leave before they could fix it.

Exceptional

Liked: Accommodated 2 rooms together

Beware

Liked: Large shower and location.
Disliked: I live in the metro Detroit area and was nearby for a conference. I was too tired to drive home so I booked a room. I left my phone charger in the room, 404. Later that day, I called the hotel and asked if I could come by to pick it up. They said the staff had not turned anything in but would check again and circle back. They did not, so two days later, I called again and the person said they would have to check with the manager. I did not hear back. So, a few days later I called again and the person said he would definitely check with the manager. If their team had taken and kept my charger, I asked for a $40 credit to my room charge. I have not heard back from anyone. The hotel either does not follow procedures related to guest property or someone on the team stole my charger. Either one is inappropriate! My guess is that the cleaning team found the $5 tip I left. I told the people I talked to exactly where the charger was left: it was an Apple circular magnetic one left on the desk to the right of the TV. Also, the second time I called the hotel, it rang over 100 times before someone picked up and over 200 times before someone picked up the last time I called.

Pleasant

Exceptional