Superb

Superb

Exceptional

Extremely satisfied

Liked: I came to Vero Beach with my family for my sisters baby shower. I was so excited that I mistakenly chose this property, which is about 20 minutes away from my sisters house & the wrong room type when I booked. I was very apprehensive about staying here, due to what some locals had to say about the place & the other location was about 4-5 minutes from her house. BUT? I was VERY IMPRESSED WITH EVERYTHING! ?????? The property was exceptionally clean! They had a pretty large selection of breakfast items..there was something for everyone & they even had delicious smoothies ? The front desk agents, Matt & Bob, were VERY accommodating. They both went above & beyond for us. I needed 2 beds because it was my daughter(13 years old), my fiancé & myself. So, I was pretty annoyed to find that I booked a room with only 1 bed (we all can?t sleep comfortably in the same bed lol) Matt tried to get us into a different room, but couldn?t swap anything around..which is understandable seeing as I?m the one that chose the room & location when booked through the booking.com app. So they searched for a roll away bed & finally were able to find one just before we were getting ready for bed! Thank you guys so much for your amazing customer service & exceptional hospitality! I will most definitely be staying here again when I?m back in town! ?
Disliked: I had no issue at all. Everything was great!

Very good

Liked: Check in

We?ve been staying next door...

Liked: Clean quiet in the room. Common area was comfortable and good for fellowship.
Disliked: All good

Exceptional

Liked: The breakfast was on point, that was my anniversary, I can?t explain it ????????

We will probably stay again...

Liked: Nancy at front desk was excellent. She made sure we were on the first floor and try to get a handicap room which I appreciated. Maid service and personnel went above and beyond the call. I was very impressed.
Disliked: The manager was obnoxious, personal conversation with one couple which was prolonged, very loud, and ignored his clerk. The clerk was not trained adequately because she failed to listen and respond to my request for a recharged key to complete removal of our luggage. We couldn?t access our room because she checked us out prematurely. She was friendly and tried to be helpful but I felt she needed a little more assistance from the manager.

Exceptional