Hampton Inn By Hilton & Suites Springfield/Downtown Guest Reviews
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1.1 miles from Springfield centre |
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Edward Wed, 13 March 2024
Would consider agin
Liked: My two teenage grandsons liked the hot breakfast. Coffee was very good. Dining area nice and comfortable. Location was good, near basketball HOF and casino and highway.
Disliked: Back of chair that my grandson was sitting in snapped off. Thankfully no injury.
Shanarah Mon, 4 March 2024
Good
Liked: The size of the room and the size of the bathroom was great
Disliked: The heat kept cutting off and blowing cold air
Margaret Tue, 20 February 2024
Very disappointed, will not stay...
Liked: Breakfast was just ok food was cold food.
Disliked: They overcharged me the rate for 1 night, it was not the rate I was given from Booking.com Booking.com refused to help and hotel manager refused to help. He said he hates dealing with Booking.comBe very carful booking with Booking.com they will not support you if you have any issues.Hilton was not helpful resolving this issue so I was charged $100 over Booking.com quoted price.
Albert Tue, 20 February 2024
Exceptional
Miller Thu, 15 February 2024
I wish we had stayed...
Liked: The handicap bathroom was excellent.
Disliked: Wifi was HORRIBLE> Spotty, had to keep signing back on every few minutes. Super slow internet. Bed was not comfortable. Only one comfortable (ish) chair for two people. I don't count the 2 stools as for handicap people those were not usable. Breakfast was horrible with omelets containing meat that soon disappeared and there was a long wait before they were replenished. Meat was fine for my brother, but not me and the only other egg alternative available were hard boiled and had to be pealed. Scrambled eggs, plain would have been much preferred. Couldn't find hot water to make the oatmeal, and the only fresh fruit were some very old brown bananas. We did not eat breakfast there the second day preferring McDonalds over this super bad food. The 3 criteria I use to book a room: WiFi! Free breakfast!! And handicap accessible. This inn missed on two accounts with WiFi being the biggest, most aggravating one. OH and let me not forget the smell of Marihuana smoke was so heavy in the hallway it literally made me sick and loud talking in the hallway that carried on for half an hour at 4:30 AM while they smoked the stuff. One of the worst stays I have ever had in a hotel in years and years actually. Two thumbs down.
Sally Sun, 11 February 2024
Superb
John Tue, 30 January 2024
all great
Liked: everything
Disliked: the elavotors
Karen Sun, 28 January 2024
We wiill definitely return!
Liked: When I discovered the brand of coffee maker in the room did not work with the brand of coffee filter holder, the ladies at the front desk went out of their way to hunt down the right brand of coffee maker! I know it's a little thing, but it meant a lot! The suite, #419, was big and roomy, the bed exceptionally comfy, one of the few hotels with a microwave, good shower, awesome breakfast in the morning, close to everything, but just far enough away to avoid the crazy traffic jams at the casino.
Disliked: The shower/toilet room was a little tight. It really could have been designed better.
Tyne Thu, 25 January 2024
It was an ok stay...
Liked: Clean, nice staff, and amenities
Disliked: No housekeeping during a weekend stay. One roll of toilet paper, one box of tissues (coldest weekend of the year) we had to take our own trash out to hallway trash
John Mon, 22 January 2024
Very good