Superb

I definitely wished I stayed...

Disliked: The manager at the front desk was completely rude. I was given the wrong room than I originally booked 3 months prior to arriving for my stay. The manager told me I was lying, that I did not book a balcony room, even after I showed her the email from booking confirm the king balcony room. She told me since I booked off Booking.com, I needed to take it up with them. I travel all the time and this is the first time this is happened, and I always use Booking.com without issue. She again stopped me the next day to tell me it was not her fault I didn’t get the room I originally booked. This property is trashy. Not worth the headache. Employees need to learn proper customer service.

Would not stay again

Liked: Centrally located with beautifully designed hotel and room. Breakfast was great, staff were fantastic and valet service was ideal for our car.
Disliked: Striking employees chanting in front of the hotel starting at 6am every day really ruined our experience and woke up our child after what would otherwise have been a perfect stay. We were offered no explanation or forewarning about the loud noises. There was no safety issue at any time, just an annoyance. Pay your staff.

Superb

Great!

Liked: Morning breakfast was great. Everything was close and kids had a great time in the pool.

Matthew on reception saved our...

Liked: The family room was spacious and the hotel was very clean
Disliked: All the paper cups!!! I like to drink my coffee from a china cup or porcelain at least.

Very disappointing at an over...

Liked: The room was quite large.
Disliked: The hotel is grossly overpriced for what it offers and delivers. The front door was locked when I arrived at around 5pm and it took a long time for someone to come to the reception and notice me standing there. In the morning, I turned on the shower and the water was luke warm at best. It took around 10 minutes for the water to warm up to a decent temperature before I could have my shower. Time I did not have to waste.The fully cooked breakfast was a disappointment - the food was overcooked, the pastries disappeared in a very short time and were not replenished, and, biggest disappointment - there were only plastic knives and forks.

Overpriced, poor quality breakfast in...

Liked: Easy to get around on public transport
Disliked: Dirty Beds uncomfortable Run down roomsOver pricedThe homelessness out the front is insanely bad - it should come with a warning Tram is noisy

Ok.

Liked: Very clean. Nice location.
Disliked: If I had known there was a labor dispute, I would not have stayed there. Workers deserve a fair wage. Room was never cleaned and pool towels were not replenished.