Hampton Inn By Hilton & Suites Richmond - Downtown

Clean; comfortable; great breakfast; nice staff.

Liked: Beds; clean, large rooms.
Disliked: Nothing.

Exceptional

Liked: The staff was amazing

We could bring our dog-...

Liked: Tall building
Disliked: Parking was tight

The hotel was ok but...

Liked: The property had a good location and staff was mostly nice.
Disliked: Our room was never serviced the entire time we were there. We even called and arranged service and no one came to clean our room. We were there 4 nights and had to go done every night and ask for towels and necessities. We even had a front desk person give us attitude when we tried to schedule service.

Good

Good

Very good

Liked: The hotel was very nice, and the staff was excellent.My biggest issue is that I booked and paid for my room a week in advance but when we got there the room was not available. I was told that booking over booked the rooms. There was only one room available thst I had to take and a family member had to sleep on a couch. My thought is that it's a horrible practice to take a room from someone who paid a week in advance.
Disliked: Explained that on the last question

Superb

Disappointing

Liked: Close to convention center
Disliked: On-site restaurant closed for renovation was not notified until we arrived Small parking garage tight spaces Room was not ready when I was told it would be Had to take a room that I didn't book for Booked king suite got a double room instead

Good

Liked: Older. Curtains looked dirty. Bed not as comfortable as accustomed to.
Disliked: See above.