I expected better for the...

Liked: Great location, close to all the bars and restaurants. It?s clean and the general staff was pleasant.
Disliked: Our room we booked was not ready at 11pm. It was booked weeks in advance. They offered us a smaller room with a smaller bed. They would not charge me less for the smaller room. we understand the staff shortage but too often hotels do not have the room available that was reserved. Perhaps they should be offering something other than apologies. We eventually got the room hours later. Luckily it was after the bars closed. There was a bar?s backyard right outside our window.