Hampton Inn By Hilton And Suites Providence/Warwick-Airport

Disappointing

Liked: I liked the pool and hot tub.the free breakfast
Disliked: The toilet was very low to the ground.there were mice

Good

Horrible

Liked: Everything was wrong from the first time we stepped into the hotel. The room they gave us look like it hadn’t been touched in months. We were left a half a roll of toilet paper, we didn’t even have a phone in our room, we didn’t have a dresser to put in our clothes for a seven day stay between two adult adults and lived out of our suitcases for the whole seven days. Outside our window to our first room they had huge air-conditioning units that were extremely loud. Our bed looked 20 years old with mattress ripped up underneath. You could tell that there was mold on the ceiling that they just painted over. We complained and they gave us a new room that was really no better when it came to mold on the ceilings that was painted over and mold under the bathroom sink and in the crevices that you could plainly see when standing at the sink. We asked for our bed linen to be changed after days of being there and they took our dirty towels and didn’t leave new towels and they took our trash and didn’t leave trash liners.. the breakfast was subpar and we ended up eating out for breakfast most of the time. The pool water was dirty. You couldn’t see the bottom and it had some sheen floating on top of it so we couldn’t use the pool. The ice machine on our floor didn’t work so we had to go to the first floor to use that ice machine and it was always leaking on the floor and they had a fan on the carpet at all times. The elevator didn’t show that it was even inspected on either elevator and I brought this up to them and they said that they kept it at the office which I believe the law states you have to show it in each elevator where there is a slot for the piece of paper. We were on the elevator one day and the door shut and then opened, and the light started blinking on and off along with the lights in the adjoining hallway right across from us, standing in the elevator which we reported to the front desk and they didn’t seem alarmed or even shocked. We took the stairs after that
Disliked: The hotel was a train wreck from start to finish. We were looking for a comfortable clean place to stay for seven whole days of vacation with our family. We would never stay at this hotel again. They said they were under construction on the fourth floor, but what does that have to do with the first second and third floor? Even after our first room of not having a phone in it, our second room had a phone, but it had the numbers for the fourth floor so whenever we tried to log into the Internet, it wouldn’t allow us to so I had to give it the old room number and then it worked, which is very confusing. This hotel needs to get their act together.

Comfortable and clean.

Disliked: On the weekends breakfast should be until 10am. No storage space for clothes.

Does not meet Hilton/Hampton Inn/suites...

Liked: The property is close to the airport and has a decent complimentary breakfast, pool, and free parking
Disliked: The furniture in the king one bedroom suite was old and the mattress in the pullout hide-a-bed in the living room was stained. There were no other rooms available when I went back downstairs to have the room changed. When I complained there were no linens for the hide a bed, and the mattress was stained, the attendant responded that I was to ask him for the linens and the mattress cover would take care of the stain issue. There were no other pillows, but he eventually found one and delivered it to him to the room. This property does not live up to expectations for a Hilton and or a Hampton Inn suites hotel.

decent for one night stay

Liked: breakfast
Disliked: pool was not advertised well

couldn't wait to leave and...

Liked: free wifi
Disliked: the room smelled like mold, shower was dirty, breakfast was lacking compared t other Hampton properties, meatballs for breakfast sounds like a staff members family leftovers, coffee was cold and old, staff was shot during checdk in and in all it wasn't like others ive staye3d at as a Hilton honors member

Passable

Refund refund refund !

Liked: Proximity to where my son was staying
Disliked: The price and overall condition of the property. It was a mess. The sofa bed was broken and room was dated . Not worth the price of a Hilton property at all!Had to squeeze every one in one bed