Hampton Inn By Hilton and Suites Pittsburgh/Settlers Ridge PA

Poor

Disliked: When we arrived, the shuttle was broken down for the airport. They didn't tell us until we tried to get the shuttle to take to the airport the next morning at 3:45 am. The woman at the desk told us it had been down a week. We had to Uber to the airport with little ones. When we arrived back in Pittsburgh, the shuttle was back up and working. The shuttle took 55 minutes to get to the airport. Then, when it arrived, it could not fit everyone, so we waited another 45 minutes for it to come back.The location is decently far away from the airport too!

Exceptional

Superb

Not good

Liked: I was told and filled out the paperwork to leave my car parked there with transportation back from airport. However when I arrived and phoned was told they no longer offer that service and to take a cab. Upon questioning was given a person to contact and have never received an answer. Cabbage was $40.00 and this is unacceptable. Need to book again elsewhere but will not be Hampton.
Disliked: Not as promised costing me.

Inexpensive option for larger families....

Liked: We liked the price. We liked that they honored our request for adjoining rooms (since we are a family of 6 and need two rooms). We liked that there was an indoor pool.
Disliked: Our room had several damages (broken door handles in bathroom, busted door jams/locks on adjoining door). I did take pictures immediately upon arrival and called front desk, but they didn't answer. So I walked back down to show them the pictures so they knew we didn't cause the damage and wouldn't be billed for it. The eggs were premanufactured omelets - which all four of our kids turned their noses up at. (They would have preferred plain scrambled eggs.) On the second morning, we were also seated at a table for 6 (one of only 2 tables of six available) when an unhoused man in a wheelchair wheeled up and took one of our seats and tables without saying anything. Just pushed our things away (I was up getting food for another child.) Not having any other available seating options (another family of 5 was already at the only other table that seated 6), we just slid down to accommodate him and some of us stood. Again, it wasn't the end of the world. And while we are sympathetic to his circumstances, it did shade our final moments before check out.

Exceptional

Good

Superb

Fun and accommodating

Liked: Everything!! An amazing place with amazing staff.