Hampton Inn & Suites Orem/Provo, Orem

Great, healthy breakfast.

Liked: Great new design; beautiful rooms.
Disliked: Smell from remodel was still strong.

Very pleasant.

Liked: The room was very clean, comfortable, quiet. The bed and pillows were excellent!
Disliked: I requested daily trash service only. I had to take the trash out two of the six days there.

Superb

Exceptional

Very good

Liked: Bruce was amazing! He kept me company as I did laundry in the middle of the night helping to plan our trip in the area. He even printed maps for me well into the morning hours!
Disliked: Breakfast was very disappointing. Loved the staff but the eggs tasted like dehydrated eggs that weren't fully rehydrated. Very chewy and grainy. Sausage was equally gross. Miss the hardboiled eggs. Staff was amazing, coffee delicious as usual but Breakfast was icky even for buffet standards. Not what I would expect normally from this hotel.

it was so expensive for...

Liked: nothing, I was super disappointed never had an bad experience with Hampton before.
Disliked: nothing

I wouldn’t stay there again

Liked: Breakfast was good on one of the days. The juices were flavorless. I had one of the workers taste it, she thought the same.
Disliked: Room size, shower nozzle, places to set things down. Get rid of the armoire, it’s pretty useless. He flood lights that aim straight to your window. One window was unlocked and slightly open and was hard to get closed. Cleaning staff would just let doors slam against lock. Dog next door that barked at everything ( thought they had their own hallway).

Exceptional

All in all it was...

Liked: Great staff for breakfast! Super clean and buffet choices ample. The location is easy on and off. The hotel was sold out but still well maintained. I would stay again.
Disliked: The walls between rooms are not insulated for sound. We could hear EVERYTHING being said and happening next door. Maybe they should not place bedhead boards on same wall. It is luck of draw because first night the room next door was quiet. The second night they were up until 4am. That is not fault of hotel staff but a flaw in hotel design.