Hampton Inn By Hilton & Suites Norman-Conference Center Area Ok

Not satisfied

Liked: Location and very clean
Disliked: We arrived around 8:30 after a long day of moving my daughter out of her apartment. We climb in to bed around 9:30 and just as we’re about to settle in the air conditioner unit turns on and a loud noise with vibration starts. I assume it’s because my daughter’s luggage was leaning next to it so I move it but it doesn’t help with the noise or the vibration. Also, between it turning on the room get unbearably hot so I’m not sure if it the thermostat was working properly. It turns on and off all night and is so loud that the three of us are unable to get much sleep. I mentioned it upon checkout and was just told “thanks for letting me know”. I’m not sure what I expected to specially since we were checking out but thought there should be a little more of something. This was our third hotel room stay that week and I will say this was the first time I was annoyed and definitely disappointed in the customer service (or lack of) that I received.

Passable

Disliked: The room carpet was soaking wet in several different areas. Enough it would soak into your socks. Kinda gross

Overall was nice.

Liked: Room was nice.
Disliked: Air conditioner quit working and had to move rooms on the 2nd day.

Pleasant

Liked: Property was clean, very quiet, good coffee.
Disliked: Was not happy because the TV satellite was not working. There were storms everywhere in Norman OK area. Once a local station was located the channel would suddenly change to another channel this occurred multiple times!!! Also could not watch ESPN or any other networks. I checked with staff person at the registration desk. Her option was to move us! What was the guarantee the next room was going to have a better tv. I was told they were having satellite issues!!! We have reservations at the Hampton this weekend. Hope the satellite is fixed by then.

Very good

Exceptional

Liked: Very clean, staff were helpful. We came in for the language fair at OU. This will be our hotel for every year. My kids loved watching the airplanes take off through our room window. We had a blast!

Place to come back to

Liked: Location, close to shopping and easy access to visit my family.
Disliked: Would like better breakfast items. Just the standard hotel food.

Hotel was nearby family.

Liked: The box springs were loud and creaky. Mattresses were hard. Hotel was clean and the staff were great. Breakfast was okay.

Nice place to stay

Liked: Room was very clean, staff were very friendly. I like that it was pet friendly nice to see all the dogs.
Disliked: Everything was fine