It started a tad rocky...

Liked: The property was beautiful and in such a nice, easy location. The room was spotless. The bed was comfy. Everything worked as it should. Most of the staff was extremely kind and helpful. The pool area was kept clean and had plenty of seats/tables.
Disliked: My husband had called the evening before our stay and asked if we would be able to check in early; the answer was yes at that time. When we arrived the woman at the desk was very dismissive and wouldn’t even let us speak hardly before saying “check in is at 3, you can wait in the parking garage for now”. So we did. We sat in the parking garage from 9am-1230pm waiting for a call that our room was ready. We watched several people check in during this time. Finally went back in and spoke with a different woman who informed us that our room had been ready and they weren’t full. She was so helpful and actually let us speak. The first woman was just doing her job and I get that but I wish she wouldn’t have been so dismissive. Either way, I would still recommend this hotel. Just don’t try to check in early even if you are told in advance that you can lol

Superb

Exceptional

Exceptional

Disappointed

Liked: Breakfast
Disliked: For some reason this was under my son Tyler's nane, my name is Kim. We arrived to find the manager changed our room type to handicap. I told them I wanted what I had paid for I was told I was only there for one night and there were no guarantees when you book online that that c was what you will get when you arrive. They finally changed it to my king room however I was charged $87.50 for some reason and when I asked they said I would get it back in a couple of days. I still have yet to be reimbursed. I asked the front desk for things to do, we were only there for one night and never been there. Front desk said they didn't know, when asked about transportation they told us to get an Uber. My husband and I really don't get a chance to get away together, and this was a wait of that time. I had looked forward to it. Now don't think I would care to go to Nashville again, this location was not near anything.

Nice staff at the desk...

Liked: nice staff
Disliked: didn’t clean our room until we asked, and then never changed our linens! AC/Heat unit was broken.

Exceptional

Liked: Great location

Exceptional

Superb