Hampton Inn & Suites Memphis Germantown Guest Reviews
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1.2 miles from Germantown centre |
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Sherry Mon, 25 March 2024
Had early surgery nearby next...
Liked: Location was perfect
Keyonna Thu, 21 March 2024
It was comfortable and relaxing...
Liked: It was in a decent area of the city and not to far from everything
Disliked: The staff was the best from day to night shift. They were so accommodating and answered all questions and sent things I requested to my room. I loved it! They were phenomenal!
Steven Fri, 15 March 2024
Poor quality hotel and overpriced
Liked: Location
Disliked: Rooms, uncomfortable beds, poor maintenance, noisy-barking dog and breakfast was terrible.
Marlene Mon, 26 February 2024
Superb
Liked: Convenient and clean. Feliciana was a great help in checking in as we had trouble with our reservation.
Jennifer Sat, 10 February 2024
Exceptional
Kimberly Fri, 9 February 2024
Passable
Sandy Sun, 14 January 2024
Very nice
Liked: Nice hotel with a very good staff
Sandy Sun, 14 January 2024
Very nice
Liked: Nice hotel with a very good staff
Bridget Thu, 11 January 2024
OK for passing through, but would not stay here again room was not clean enough OK for passing through, but would not st
Liked: The location was good. The appearance of the hotel was very nice in the lobby & when we walked in it smelled great.
Disliked: Our family arrived pretty late for a one night stay after driving for 14 hours . I sat down on the bed and turned on the lamp which eliminated stains on the cover that wraps around the bottom mattress . I took a closer look and pushed back the top mattress a little bit, and there were crumbs , and some hairs on the very edge between the two mattresses. Whilst in the shower I grabbed one of the four washcloths and there was a 6 inch hair embedded through the washcloth. I grabbed a second washcloth, and there was also a hair embedded in it very noticeably . I grabbed a third washcloth, which had a lipstick stain on it. Yuck as I mentioned it was late and I was overly exhausted and not up for making a midnight rant about all this. I pulled back the comforters, checked the top sheets and they appeared clean so we slept. I told the manager about it the next morning to which she replied. I guess its time to change those out. in short, even if it was just coffee stains on the bed (hopefully) its still something that you dont want to see. I dont really care about having my name on the TV screen when I walk in the room but I would like a clean washcloth & linens. I added a couple pictures of the stains on the linens, but I didnt take pictures of the hairs on the washcloths and lipstick stain because I didnt want to pick them back up after I threw them down on the bathroom floor.
Bridget Thu, 11 January 2024
OK for passing through, but...
Liked: The location was good. The appearance of the hotel was very nice in the lobby & when we walked in it smelled great.
Disliked: Our family arrived pretty late for a one night stay after driving for 14 hours . I sat down on the bed and turned on the lamp which eliminated stains on the cover that wraps around the bottom mattress . I took a closer look and pushed back the top mattress a little bit, and there were crumbs , and some hairs on the very edge between the two mattresses. … Whilst in the shower I grabbed one of the four washcloths and there was a 6 inch hair embedded through the washcloth. I grabbed a second washcloth, and there was also a hair embedded in it very noticeably . I grabbed a third washcloth, which had a lipstick stain on it. Yuck … as I mentioned it was late and I was overly exhausted and not up for making a midnight rant about all this. I pulled back the comforters, checked the top sheets and they appeared clean so we slept. I told the manager about it the next morning to which she replied. “I guess it’s time to change those out.”…… in short, even if it was just coffee stains on the bed (hopefully) it’s still something that you don’t want to see. I don’t really care about having my name on the TV screen when I walk in the room but I would like a clean washcloth & linens. I added a couple pictures of the stains on the linens, but I didn’t take pictures of the hairs on the washcloths and lipstick stain because I didn’t want to pick them back up after I threw them down on the bathroom floor.