Hampton Inn By Hilton & Suites Mason City

Not very relaxing.

Liked: Ok
Disliked: A big problem was going on with key cards and getting registered. My husband is handicapped and when we 1st got there at 2:45 we were told that we couldn't check in because there was a problem, they told us to come back bin and hour and hopefully things would be better. We went back and hour later and they still had problems so we had to fill out a paper and then wait for someone to take us to are room. We needed to get ready for our Grankids musical and eat supper, we were running out of time. It was really hard to get my husband that was in a wheelchair around with all of this inconvenience. We left for the evening and when we came back we still didn't have a room card so they had to get someone to take us to our room so we could get in. This morning still no key so someone had to take us to our room again. When we checked out we still didn't have a key and system was still down. I didn't receive any paperwork so they said they would email my check out to me. I still haven't gotten it. The young girl at the desk was pleasant but it sure was hard trying to navigate my husband all around this. I wasn't happy that our room was so expensive in the 1st place but we needed a place to stay. $200.00 A night is crazy.

Excellent all around, from the...

Liked: Ron at the front desk was so welcoming and kind and attentive. Breakfast was great! Coloring pages and crayons for the kids was a plus too.
Disliked: N/a

It was good but the...

Liked: It has a nice big lobby so we could have a birthday party there
Disliked: You really need to get a hot tub back!

Enjoy this place, clean ,...

Liked: Very clean and the room was spacious

Exceptional

Don’t book if you’re having...

Liked: Everything was nice and clean
Disliked: They don’t have a hot tub anymore and the pool was freezing. The entire room was freezing! My daughter had her birthday party at the hotel and the girls couldn’t even swim it was so cold.

Very poor

Liked: The property was nice
Disliked: The bed was terrible. Made noise every time you moved.

Very good

Outstanding experience!

Liked: Ron at the front desk was super professional, and provides guest with outstanding service! Will definitely stay here again! Rooms were super comfortable, and clean! They don’t have a hot tub but the regular pool was still fun!
Disliked: The property was great!