Hampton Inn & Suites Madison - West, Madison

Hampton Inn & Suites Madison - West Guest Reviews

Overall Average Score:

Excellent (4.25 out of 5)

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Very good

Exceptional

Very good

Bad

Good

Liked: The morning manager seemed kind of irritated about being at work. Didn?t seem to have manager qualities. She was kind of eye rolly and short and like too much was on her work load and wanted to share her complaints with the guests. It was too early to deal with her. The night shift lady seemed happy to be there and accommodating. I?m glad she was there when we swam. I would have felt uncomfortable asking the other lady to let me in. It was a good value and the bedding was nice and room was clean. There was a ton of ants in an area by the pool they were everywhere I told my kids not to walk there but we all got a bite mark and we?re only there for a second

Friendly staff nice hotel

Liked: The breakfast selection was great! The staff was very friendly. The hotel was busy but very quiet.
Disliked: Due to covid we were informed when we arrived we had to book the pool in hour increments. The kiddie pool features were broken so the pool was boring for my kids. There was no microwave or freezer in room only a refrigerator.

Great experience!

Liked: Large pool with gradual entry and small slide for kids!
Disliked: Can?t think of anything

Good

Liked: I called ahead to see if the pool and hot tub were available, and at that time they were. When we checked in an wanted to sign up for pool time for the following day we were informed the hot tub was closed. (That was a big reason we chose the hotel) We got in the room and went to turn on the television. We had to move out the dresser as the tv and cable cord were unplugged.
Disliked: The young woman at check in was very kind and helpful