Hampton Inn & Suites Knoxville-Downtown Guest Reviews
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|0.3 miles from Knoxville centre|
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Shawn Thu, 11 August 2022
Dale Tue, 9 August 2022
Liked: Staff excellent, room was good but it was not the room I was promised by Booking.com.
Disliked: I originally had booked one type of room then I called Booking.com to change to a 2 Queen Suite with sofa bed because we were looking for our grandsons to stay and Pedro had me on hold while he supposedly made that change. When we got to Hotel to check in, the staff didn't know anything about a change and said they had not had that type of room available in months and that Booking.com always sell rooms they don't have. We were thoroughly disappointed and had to stay in a smaller room. From now on I will go directly through the hotel.
Heather Mon, 8 August 2022
James Mon, 8 August 2022
Liked: Breakfast was good; service, excellent with friendly and helpful servers
Disliked: Power shades on the window didn't work. We either had to leave the window completely exposed or completely dark
Eugene Sat, 6 August 2022
satisfactory, due to the AC...
Liked: the staff was great - i mostly engaged with second shift and they tried very hard to accommodate me, Lawrence was a shining star
Disliked: both my wife and i had issues sleeping due to the AC noise, there is a fan going out in our room and kept us up or sleeping uneasily all night.i mentioned this to the day staff and requested a room change which was not followed up on :-(
Alan Sat, 6 August 2022
very nice and affordable.
Liked: Great place
Disliked: nice location
Page Thu, 4 August 2022
I won't stay at this...
Liked: Excellent location. Staff in general friendly. Parking cramped.
Disliked: My first room had a very noisy fan in the bathroom, so I closed the door at night so I could sleep. In the morning, I could not open the door. I called reception and the person working there offered no solution and acted as if she couldn't care less. Also, my a/c was so noisy I had to turn it off and sweat. The room's furnishings were frayed and the pillows were really old. The second afternoon I was there the fire alarm went off for no reason. Eventually I was moved to a quieter room for the second night, Coffee needs to be stronger (even the dark roast). Breakfast was disappointing and of generally poor quality
Bobby Tue, 2 August 2022
Mary Mon, 1 August 2022
Frank Mon, 1 August 2022