Very clean facility and friendly...

Liked: It was very clean and the room exceeded my expectations. The staff was very friendly as well.
Disliked: My stay was for one night (business) so it met expectations and then some.

Liked: I like the location
Disliked: No

Relaxing

Liked: The manager and staff were exceptional. Very friendly and welcoming. Had some problems in our bathroom but they took care of the situation immediately.
Disliked: Would have liked a more nutritious breakfast like bacon/sausage and eggs but understand that it is currently not offered due to the pandemic

The staff we?re super nice...

Extraordinary service that surpassed my...

Liked: When we first arrived, our room was on Gabe first floor very close to the lobby. There were very loud guests with screaming kids. We asked Danyka if we could change rooms and without hesitation she took excellent care of us. She apologized for the noise (which wasn?t her fault) and quickly gave us a fabulous room in a very quiet location. All the staff we talked to were very friendly and provided great customer service. It was this amazing experience that lead us to stay at another Hampton Inn (in Blythe, CA) on our way home. If we ever visit El Paso again, we will be definitely stay at your property!! :)
Disliked: Everything was great!

Liked: Nice, clean, cool, (air conditioner runs very good. Staff friendly and helpful. Easy access to freeways and location is in middle of El Paso. Very happy with my stay.

All in all the stay...

Liked: The staff was so friendly and helpful every last person we spoke with was amazing!
Disliked: The room smelled like smoke and the shower looked dirty

Liked: Nothing spectacular. Comfortable bed.. not sure I should give it 3 stars

Mediocre

Liked: Spacious suite
Disliked: No soap offered in kitchenette which I needed for baby bottles. Decor is sad. Concierge was not wearing mask. Not sure why reviews are so good here I booked based off of them. I would not stay here again.