Hampton Inn By Hilton & Suites Clermont Fl

Good

Exceptional

Passable

Exceptional

The facility was clean. Friendly...

Liked: We need a hotel close to wedding venue.
Disliked: No issues.

Horrible

Liked: Convenient to our event. Restaurants nearby.
Disliked: The front desk staff were beyond rude. We arrived to an empty parking lot at 3:30 to be told there would be a $25 charge to check into our room before 4:00. I commented that the place was empty but we would cancel and go to the much cleaner Fairfield Inn. Clerk immediately said “ let me see if your room is ready”…shocking, it was… proceeded to a musty, tired and worn out room ( $250 per night!). The carpet was wet, shower dirty and the sheets had very obviously not been changed between guests. It was the kind of place that made you dread going to sleep and waking up feeling like you need a shower( had it not been dirty). At exactly 10:57 AM the following morning, an extremely rude woman asked us as we got off the elevator “ Are you coming from room xyz? We said yes and she checked our name off “ the list”… had we been one minute after 11AM we would have been charged a late fee! At checkout we encountered the same nasty woman from the day before ( if you hate your job so much find another one!). She charged us for a two night stay and refused to correct it saying “ your bank did that”. WHAT? Our bank has nothing to do with this dump of a hotel! I have stayed at Hampton Inns for many many years, never hesitating because I have never ever had an issue. After this experience, I will never stay in one again.Rude staff and a filthy room and being scammed with the charges, fees for arriving a half hour early to an empty dirty hotel equal the end of my relationship with Hampton InnsNote to Hilton customers: You will be charged for arriving early, even if your room is ready. Buyer Beware!!!

Bad

Liked: Location to my families home.
Disliked: Needs some serious updating to compete with the new properties going up in the area. Do away with the tubes and put in walk in showers. It was clear that there was a leak in my room, before maintenance came to re-inspect.

Superb

Exceptional