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United KingdomHampton Inn & Suites Chicago/Saint Charles Guest Reviews
OVERALL AVERAGE SCORE:
WONDERFUL (4.5 out of 5)
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| 1.9 miles from Saint Charles centre |
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Anonymous Sun, 10 November 2019
I had not stayed here...
Liked: The room was very clean & staff helpful & friendly.
Disliked: I liked everything.
Jim Thu, 7 November 2019
Exceptional
Liked: Very friendly staff.
Disliked: Needs to be updated
Brandon Tue, 5 November 2019
Very good
Anonymous Sun, 3 November 2019
Very good
Liked: Very clean
Disliked: Very noisy...kids running rampant upstairs, loud guests in the hallways, very heavy-footed walker in the room above mine.
Towels were like sandpaper.
Anonymous Thu, 31 October 2019
Exceptional
Liked: EVERYTHING WAS GREAT
Lee Thu, 31 October 2019
Very good
Anonymous Mon, 28 October 2019
Exceptional
Liked: Beds were very comfortable. The room was large & clean.
Disliked: Breakfast! The bananas were green & not edible. Pastries were dry. The French Toast was lukewarm & made colder by very cold syrup & butter.
Terry Thu, 10 October 2019
Exceptional
Lori Sat, 5 October 2019
We were happy to stay...
Liked: Staff was courteous and friendly. Breakfast was really good
Disliked: Although we were happy to have a fridge and microwave in our room, the fridge was noisy
Nancy Sun, 29 September 2019
Shuttle service
Liked: Rooms clean, comfortable beds, modern and pleasant.
We were given free bottles of water upon arrival. Continental breakfast was good, and kitchen staff very nice.
Disliked: We reserved at this hotel because there was a free shuttle. I confirmed the free shuttle service as well as the cost of the room by calling the hotel the morning of.
We were planning on taking the shuttle to a venue. When we called the front desk for the shuttle, we were told there is no shuttle tonight. When we asked why, the lady said because I?m the only one here.
They did seem very short staffed on arrival as the front desk lady was very flustered.
Needless to say we were almost late to the concert because we had to drive around for 15 mins looking for parking.
It?s frustrating when you try to be efficient but to no avail. Oh well we had a good time anyway.
Takeaway: don?t count on shuttle service even if you confirm there is one running the same day you arrive.
