Good

Exceptional

Superb

Great location for Busch Gardens...

Liked: Staff was extremely welcoming and accommodating!

Very nice hotel

Liked: Nice modern room with microwave, refrigerator and coffee maker. Parking and a decent hot breakfast are included.
Disliked: Air conditioner was a little loud. It didn't bother me; but, it may bother a light sleeper.

Look forward to next visit

Liked: Everyone was great

Could have been fantastic but...

Liked: The room was exceptionally clean and Jade, the concierge at the front was kind and warm and gave us great recommendations. The proximity to Busch Gardens is superb.
Disliked: The coffee is absolutely the worst I have ever had in my life and there is no other way to express it. It was god awful. A hotel needs to have good coffee. Also, we won?t be staying again, although we loved everything else, but there were no clean towels for us the second evening of our stay. We came back from a long day at an amusement park to a clean room with no towels only to be told they were being washed and we would have to wait an hour. We were starving and sweaty and dirty and could not shower. And when we were finally able to get towels we only got two for a suite with four people. Very very disappointing. To me, those are the two most important things other than cleanliness and friendliness of staff. A hotel should always have fresh towels and food coffee.

Exceptional

Pleasant

Liked: Bed, location' breakfast was great however if the hotel got there act together the hotel would have the best ratings.
Disliked: We reserved for over a month and when we arrived the hotel was over booked. There were 10+ parties with the same problem as us. Poor staff was trying to do the best they could but unfortunatly their upper management didnt pick up to the many calls, text or emails. Completely unprofessional with the lack of even importance their management gave them. There was a crisis going on at the hotel and it was as if managment didnt even care.