Hampton Inn & Suites By Hilton Calgary University Northwest

Overall really good, especially the complimentary morning breakfast.

Liked: Very new updated facility; loved the outlets where we could charge our phones; also the barn door bathroom door.
Disliked: The only disappointment was that there were not any make-up remover cloths available, even at the front desk. We stayed at the Hampton Inn in Red Deer in July this year and they had them. I purposely didn't bring my own as they are usually provided.

The bathroom was huge compared to many hotels we have stayed in and the continental breakfast was excellent. We would definitely stay at this hotel again!

Liked: Everything was very clean and well maintained!

Nice property, clean and accommodating....

Liked: Location was great. Renovations don't bother me. Hallways are nice, love the wallpaper and carpet colors. Parkade was a very nice addition, spacious and safe. My room was very clean and welcoming. Guest room hallway doors are beautiful. Lobby was impressive, 2 large elevators made almost zero wait times. breakfast was delicious. 99% of staff were very accommodating and friendly. I appreciate that alot.
Disliked: - Ptac was a little too big for the room, within a minute of heat I'm too hot, or vise versa I'm freezing. I was unable to adjust the vents to direct upwards, Not a huge deal at all I'm being very picky. Maybe I didn't push hard enough, I didn't wanna break them. more of an opinion not a real issue.- 3rd floor hallway carpet need to be fixed as it's damaged, stretched, lumpy and a tripping hazard. Looks rough in that spot. (Middle area)- shower head lacked, toilet did not flush without holding lever.- Door closers on multiple guest room doors and stairwell door near my room was extremly loud, Clank then a huge bang of the door slamming all night. They need adjusting on the arm. Swing/latch need to be tightened to slow down the door. My room especially was bad, I slowly closed the door to not disrupt anyone.- Engineering left a crowded paint cart on 3rd near elevator unattended for multiple hours, with alot of spilt paint thinner all over top of cart. Doesn't bother me, but my wife and other guests had a hard time breathing as it was very strong.-At roughly 3:30am on Aug 21 we arrived back at the hotel, we needed a drink. Audit staff member was sleeping in the back office. Me and my wife were quite loud and tried 4-5 times to wake him respectfully. This didn't bother me either as I can relate and it's was a bit funny, the only way I could wake him was using the lobby phone to ring FD. He woke quickly. He was accommodating so I quickly forgot about this incident. Honestly was not the biggest deal. It happens. The part that really bothered me was the next evening around 1:30am on Aug 22. we went down to the lobby to receive our Uber eats order. While sitting in the lobby the same front desk worker appeared to be checking in 2-3 people. My Uber delivery driver was very confused and did not see us sitting in lobby waiting, so he approached FD staff member and interrupted to ask if he knew of anyone waiting for...

It was a happy stay,even...

Liked: The breakfast was super good, me and my family enjoyed it.the lady who was looking after it was very good,so thank you to her
Disliked: That we had to go to the other hotel for swimming.

Very nice, will stay here...

Liked: The facade was under reno's as well as the pool area, but we were offered the use of the pool next door, (We declined). The building was clean, neat, well organized. Desk staff were prompt, helpful, and efficient. Room was not quite ready when we arrived, but we were offered coffee in the lobby while the staff did the final touches to our room. Room was neat, clean, and smelled nice. It was exactly as requested, twin queen beds. Beds were very comfortable, pillows (4) were perfect. Room had a mini fridge and an almost new smart TV. Bathroom was neat and clean, with shampoo, cond, and body wash supplied. Everything worked great. We were joined by one of my children for the stay, we a little disappointed we were charged an additional $15.00 for her to park in the parkade. The complimentary breakfast was excellent, hot, very tasty, with the exception of the scrambled eggs. There was plenty of seating in the breakfast area, and was monitored by staff that were both friendly, and helpful. (Well done). Check out was fast, and efficient. Overall, I felt these people were really trying to maintain an excellent place to stay. I would say they succeeded, in my family's opinion. Well done, I will see you all again.
Disliked: Drop the $15.00 sur charge for the additional vehicle. Seem rather chippy. otherwise, excellent.

Great Stay!

Liked: Very happy with our booking
Disliked: The pool was closed

I was by myself so...

Liked: Location access to train service.Breakfast was ok, more fruit would have been ideal.Room was clean & comfortable.
Disliked: There was a small table with 2 chairs to use around breakfast area. The table was not ideal especially with the 2 chairs, you couldn't sit properly to eat breakfast or even to relax.

Passable

Liked: We enjoyed our stay here, the unfortunate part was they were doing renos. Wasn't really able to use some of the facilities that we were expecting.
Disliked: The late notification of facilities not working.

Exceptional

Very good

Good. Staff was helpfull.

Liked: Breakfast was not great no fruit. No real variety of muffins.