Very late check in

Liked: Check in time was 3 pm we arrived at 3:05 pm room was not ready. Asked us to come back at 3:20 pm ....We did and room was still not ready. Sat in waiting room for 10 min when I was given a bottle of water and the wifi password. Then I asked if I could take the kids swimming since we just drove 3.5 h and the kids wanted to do something. They did allow us to go into the pool. 30 min later our room was ready.
Disliked: No information from desk people. Didn't tell us anything. No wifi password on the envelope with the room number. Check in was an hour after we arrived.

Met expectations, very happy.

Liked: Very clean, comfortable, great breakfast, and staff.
Disliked: No complaints

When I entered the office...

Liked: We did not go to breakfast because of co I'd.BUT when we went to check out a bag breakfast was waiting for us. Beyond expectations.Well done

Exceptional

Good

Superb

Liked: Comfortable and clean worth the extra 15 minute drive from trenton as the ramada was horrible.
Disliked: Can't really complain except bagel in boxed breakfast could be fresher.

Superb

Bad

Liked: I booked this room about a month before arriving and I?d explicitly said that this was for my son I was booking a room for him and his wife upon arrival I gave all my ID my son?s ID credit cards everything necessary and was told that policy of your hotel was that my son had to have the credit card or I would have to be staying there because I had a credit card and I said I?ve done this many times before I just paying for my son and it wasn?t acceptable I am not at all impressed I was so upset had nowhere to go and I drove down the street
Disliked: This was totally unacceptable and I had nowhere to go and I was so lucky to drive down the street to the Holiday Inn which was a very nice hotel and they excepted me immediately took my card I paid for my sons room and there was no problem whatsoever I really would like an explanation this policy is not even reasonable I?ve done this many times before for my son if I was Johnny Depp you would?ve welcomed me with open arms and give me a mini keys as I wanted I am not impressed I will never go to this hotel again

Exceptional

Liked: Excellent food, staff in kitchen were pleasant and efficient! Good variety of food tables were spaced out well and room was bright and spacious.